Emma Sacco

• Creates and sells original art pieces with a focus on floral preservation through online platforms, artisan markets, and consignment.
• Builds and maintains working relationships with the local art community.
• Utilizes social media platforms to promote personal brand awareness while engaging with potential customers or collaborators regularly.
• Facilitates floral art workshops, fostering a unique and enjoyable experience for guests.
• Handles every aspect of running a small business; including inventory management, customer relations, production, content creation, money management, and more.

• Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

• Provided administrative support for case management, contributing to the smooth operation of the organization.
• Resolved client relations with patience and empathy, fostering positive relationships with clients.
• Handled confidential information with discretion and ensured its secure storage according to company policies.

• Greeted customers warmly upon arrival and provided enthusiastic hospitality throughout their dining experience.
• Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.

• Displayed friendly, outgoing, and energetic behavior to create warm, fun atmosphere for guests while receiving orders and payments through a Square Space register.

Promoted to Shift Lead in October 2019

• Completed opening and closing duties punctually, preparing the entrance area for daily operations efficiently and correctly counting the cash register.
• Solved any issues that arose throughout each shift, gave tasks to employees to complete throughout the shift, and raised overall customer satisfaction.

• Enhanced customer satisfaction by providing friendly and efficient service while taking and making orders, accurately describing the food and drink menu, and ensuring that customers received exactly what they were looking for.