EMMA SANCHEZ
Palmdale,CA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
5
5
years of professional experience
Work History
Business Office Associate
CarMax
03.2024 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Proactively engaged customer in various departments in order to provide in-depth product knowledge in non-commissioned environment
- Enhanced customer experience using all omnichannel offerings.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Engaged with customers to build business relationships.
- Responded to inquiries from callers seeking information.
- Collected, arranged, and input information into database system.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Maintained database systems to track and analyze operational data.
Crew Member
Trader Joe's
08.2020 - 04.2024
- Collaborate with a considerable amount of colleagues to complete daily requirements of maintaining a well organized, functional environment for all of our guests
- Keeping tabs on inventory and writing orders for different sections of the store, making sure shelves remain full on the busiest and slowest of days
- Worked well with teammates and accepted coaching from management team.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Became familiar with products to answer questions and make suggestions.
- Addressed guest needs, questions, or concerns to create optimum experience
- Assisted other team members to achieve goals.
- Operated cash register to ring up final bill and process various forms of payment.
Brand Associate
Old Navy/Gap Inc.
08.2023 - 01.2024
- Deliver on the customer experience through the 3 Old Navy Standards: Ready, Urgent and Approachable.
- Engaged and connective with customers by providing excellent customer service resulting in brand loyalty.
- Become an expert in product and use your knowledge and experience to educate, inform, inspire and wardrobe the customer.
- Offer information to the customer on current merchandise assortment, store promotions and events, and execute operational processes effectively
Volunteer
Antelope Valley Medical Center
01.2020 - 03.2022
- Support the medical staff by greeting, visiting with and escorting patients and their families
- Distributing comfort items, filing, organizing and other clerical duties
- Observe firsthand how important quality healthcare is to the community, and how participation helps meet the individual needs of patients and their families.
- Worked directly in gift shops, administration offices, admitting center, nursing units, and copy center.
Education
Associate of Science - Diagnostic Medical Sonography
Integrity College of Health
Pasadena, CA07-2027
Associate of Science - Business Administration And Management
Antelope Valley College
Lancaster, CA06-2025
Skills
- Anatomy
- Patient advocacy
- Equipment maintenance
- Patient confidentiality
- Records management
- Heartsaver first aid (first aid)
- Health education
- Adaptability
- Professionalism
- Critical thinking
Experience
- Obstetrics and Gynecology
- Peripheral Vascular Technology
- Verify patient history and health status
- Operate ultrasound equipment, record and analyze findings in real time during the exam, and communicate findings with interpreting and referring physicians
- Select and capture clear images, take measurements and make calculations
- Evaluate tests and images relating to a patient’s condition
- Communicate with patients and physicians as needed
- Consult with medical professionals on patient results
Timeline
Business Office Associate
CarMax
03.2024 - Current
Brand Associate
Old Navy/Gap Inc.
08.2023 - 01.2024
Crew Member
Trader Joe's
08.2020 - 04.2024
Volunteer
Antelope Valley Medical Center
01.2020 - 03.2022
Associate of Science - Diagnostic Medical Sonography
Integrity College of Health
Associate of Science - Business Administration And Management
Antelope Valley College
Similar Profiles
Jordan J. ChachereJordan J. Chachere
Sales Consultant at CarMaxSales Consultant at CarMax
Yazmin RodriguezYazmin Rodriguez
Inventory Specialist at CarMaxInventory Specialist at CarMax
Himanshu Manny VyasHimanshu Manny Vyas
Sales, Service, Merchandising Manager at CarMaxSales, Service, Merchandising Manager at CarMax
Natasha RiveraNatasha Rivera
Flow Inventory Associate IV at CarMaxFlow Inventory Associate IV at CarMax
Matthew Madison Sr.Matthew Madison Sr.
Electrical at ISDElectrical at ISD