Alexis Kious
Fort Smith,AR
Summary
Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value. Reliable worker with excellent communication, time management, and computer skills. A driven and detail-oriented individual with a desire to use analytical and problem-solving skills to meet goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Business Office Associate
Ennen Eye Center
08.2023 - Current
- Provided after hours on-call support to assist patients with urgent needs and questions.
- Assisted in surgical procedures and performed sterilization and instrument processing.
- conducted comprehensive patient work ups, gathering medical histories, pre-exam diagnostics to support provider assessments.
- Utilized organizational skills to manage multiple tasks simultaneously, including data entry, filing, and answering phone calls.
- Developed strong customer service skills by providing assistance to customers with billing inquiries and payment processing.
- Organized documents into an efficient filing system for easy retrieval.
- Resolved customer complaints in a professional manner while adhering to company policies.
- Greeted incoming visitors and customers professionally and provided friendly,
Account Executive
CrossPointe Insurance Advisors
06.2021 - 08.2023
- Monitored and reported on key performance indicators to ensure efficient operations.
- Addressed customer complaints and provided satisfactory solutions through procedure changes.
- Reviewed account activity reports to identify opportunities to increase sales or retain existing customers.
- Cultivated strong client relationships through proactive communication and problem-solving.
- Updated client information, contract changes and product prices in company databases.
- Utilized problem-solving skills when dealing with difficult customers.
- Developed and maintained relationships with key accounts to ensure customer satisfaction.
Account Manager
State Farm
09.2019 - 06.2021
- Monitored and reported on key performance indicators to ensure efficient operations.
- Updated client information, contract changes and product prices in company databases.
- Collaborated with sales and customer service teams to develop engaging products and meet financial quotas.
- Maintained knowledge of company products and made recommendations based on client needs and prices.
- Addressed customer complaints and provided satisfactory solutions through procedure changes.
- Maintained accurate records of all client interactions in CRM system.
- Promoted additional products or services based on customer needs assessment.
Education
High School Diploma -
Mena High School
05-2011
Certification - Risk Management and Insurance
Kaplan University
Skills
- Excellent Communication Skills
- Account Verification
- HIPAA Guidelines
- Issue Resolution
- Office Administration
- Customer Care
- Managing Multiple Tasks
- Goals and Performance
- Account Management
- Medical Records Retrieval
- Time Management
- Payment Collecting
- Computer skills
- Communication skills
- Customer service
- Office management
- Organizational skills
- Time management
- Account management
- Microsoft Excel
- Administrative experience
Certification
- Sterile processing and infection prevention
- Life & Health Insurance License
- Property & Casualty License
- Certified Notary Public
Timeline
Business Office Associate
Ennen Eye Center
08.2023 - Current
Account Executive
CrossPointe Insurance Advisors
06.2021 - 08.2023
Account Manager
State Farm
09.2019 - 06.2021
High School Diploma -
Mena High School
Certification - Risk Management and Insurance
Kaplan University