Emma Santiago
Joliet,IL
Summary
Behavior Technician with proven expertise in Applied Behavior Analysis and exceptional client relationship development skills, honed at Aurora Pediatric Therapy And Integrative Health. Excelled in enhancing client progress through individualized behavior plans, achieving significant behavioral improvements. Skilled in data collection and adept at fostering positive client and family relationships, ensuring comprehensive support and progress. Experienced professional dedicated to helping patients meet potential to function in society. Possesses excellent social and interpersonal communication skills to encourage patient comfort and relaxation. Skilled at coaching special needs individuals to achieve greater independence and confidence.
Overview
5
5
years of professional experience
Work History
Behavior Technician
Aurora Pediatric Therapy And Integrative Health
09.2023 - Current
- Provided one-on-one support to clients with autism spectrum disorders, addressing unique behavioral needs.
- Implemented crisis intervention strategies when necessary to maintain a safe environment for both staff and clients alike during high-stress situations.
- Assisted clients in identifying and setting goals to promote positive behavior development.
- Enhanced client progress by implementing individualized behavior intervention plans.
- Assisted in data collection and analysis, contributing to the ongoing evaluation of client progress.
- Promoted positive behaviors by reinforcing desired actions and effectively addressing challenging issues.
- Developed and implemented reinforcement systems to encourage positive behaviors.
- Maintained detailed records of client behaviors and interventions, ensuring accurate tracking of progress over time.
- Promoted positive interactions with children with ADHD, Autism and oppositional defiance behavior by using visual supports, simplifying communication, and utilizing stress scales to turn emotions into concrete concepts.
- Worked as part of collaborative team to address changing needs of children and families.
- Adapted therapy materials as needed to meet the unique needs of each individual client, ensuring optimal engagement during sessions.
- Assessed client progress regularly, adjusting intervention strategies as needed to ensure continued growth and development.
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
- Implemented strategies to reduce anxiety and stress levels in clients.
- Improved client communication skills through the use of evidence-based practices and techniques.
- Developed strong rapport with clients and their families, fostering trust and open communication throughout the therapeutic process.
- Documented interventions, assessments and progress reports on database to enable tracking history and maintain consistent records.
- Trained clients to apply appropriate social skills and behavior modification techniques.
- Collaborated with multidisciplinary teams to develop comprehensive treatment strategies for clients.
- Supported families in understanding and managing challenging behaviors, promoting consistency across environments.
- Collaborated with other professionals to develop and modify individualized treatment plans.
- Facilitated group sessions to teach clients positive coping strategies.
- Developed individualized plans to address challenging behaviors.
- Supported client using principles of applied behavior analysis.
- Supported patient confidentiality in accordance with HIPAA regulations.
- Collaborated with client's support system and other allied specialists to implement positive interventions.
- Treated clients and families with respect and dignity.
- Collaborated closely with mental health professionals with treatment plan implementation.
- Charted on each patient daily.
Barista
Starbucks
08.2022 - 09.2023
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Kept up-to-date with industry trends, incorporating new ideas into drink preparation and presentation.
- Used POS system to accurately enter orders and process payments.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
Closer
Dairy Queen
03.2021 - 08.2022
- Maintained high levels of customer satisfaction by addressing concerns promptly and professionally throughout the closing process.
- Delivered positive customer experiences and successful deal closures through open, constructive communications.
- Observed and reported weekly sales activity for improved forecasting.
- Built constructive relationships with customers to understand and capitalize on personalized preferences.
- Streamlined closing processes by implementing efficient organizational systems, improving overall productivity.
- Acted as a trusted trainer to trainees by providing valuable insights and recommendations based on their unique circumstances, enhancing overall satisfaction and long-term relationships.
- Ensured every customer left satisfied.
- Placed important supply orders to the store.
- Communicated with other employees to make sure everyone was on the same page when it came to updating the store.
- Memorized the entire menu to make sure each customer got exactly what they wanted.
Public Speaker
Dollingers Pumpkin Farm
08.2019 - 11.2019
- Presented information regarding the farm to groups of 50+ people.
- Established rapport with audience members before events to gauge interests and better tailor speech content accordingly.
- Tailored presentations to diverse audiences, ensuring relevance and understanding of the subject matter.
- Worked alongside five other hayride speakers to ensure we had accurate information.
Education
No Degree - Clinical Psychology
Joliet Junior College
Joliet, ILBachelor of Science - Clinical Psychology
Illinois State University
Normal, IL05.2026
High School Diploma -
Minooka Community High School
Minooka, IL05.2022
Skills
- Data Collection
- Documentation skills
- Autism Spectrum Disorder Knowledge
- Prompting and Fading Strategies
- Behavioral Management
- Social Skills Development
- Positive Reinforcement
- Skill Development
- Behavior treatment plans
- Behavior Management
- Discrete trial teaching
- Client Relationship Development
- Verbal behavior training
- Report Writing
- Applied Behavior Analysis
- Case Management
Timeline
Behavior Technician
Aurora Pediatric Therapy And Integrative Health
09.2023 - Current
Barista
Starbucks
08.2022 - 09.2023
Closer
Dairy Queen
03.2021 - 08.2022
Public Speaker
Dollingers Pumpkin Farm
08.2019 - 11.2019
No Degree - Clinical Psychology
Joliet Junior College
Bachelor of Science - Clinical Psychology
Illinois State University
High School Diploma -
Minooka Community High School
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