Emma Schlegel
Tybee Island,Georgia
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Business Administration and Management
Valhalla Aviation Services LLC
01.2022 - Current
- FAA compliance management
- Payroll management
- Invoicing companies
- Drug testing
- Fostered positive work environment by promoting open communication channels and encouraging collaborative problem-solving approaches among team members.
- Set up appointments and jobs for customers
- Networking with other aviation businesses.
- Evaluated competitors'' offerings in order to refine product positioning strategies and gain competitive advantage in aviation marketplace.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Phlebotomist
St. Luke's Hospital
04.2023 - 02.2024
- Responsible blood and specimen draws
- Patient care.
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Maintained high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Increased patient satisfaction rates through consistent delivery of professional phlebotomy services tailored to individual needs.
Customer Service and Social Media Manager
Septic Medic
08.2019 - 09.2023
- Internship
- Managed internal database with customer information
- Plan and execute social media campaigns that increased engagement by 110%
- Remotely resolves customer complaints and concerns
- Educates customers on services and expenses.
- Monitored social media trends and emerging platforms, adopting new strategies to stay ahead of competition.
Education
Bachelor's degree -
Kutztown University
Kutztown, Pennsylvania 05.2024
High School Diploma -
Delaware Valley High School
Milford, PA06.2020
Skills
- Microsoft programs usage
- Excel
- Powerpoint
- Word
- FAA compliance management
- Phlebotomist
- Managing Operations and Efficiency
- Customer Relationship Management
- Able to ask the right questions and respond with accurate information
- Able to positively persuade and influence customers
- Managed invoices for customer billing
- Enforces policies
- Communicates with fellow workers via tele-communications
- Able to make presentations that put ideas or problems in an interesting way
- Versatile
- Negotiation and Conflict Resolution
- Team Leadership
- EPIC program usage
- Staff Training and Development
Projects
National Physique Committee- Bodybuilding Shows
Certification
- Sports Nutrition, National Academy of Sports Medicine - 2021- Current
Timeline
Phlebotomist
St. Luke's Hospital
04.2023 - 02.2024
Business Administration and Management
Valhalla Aviation Services LLC
01.2022 - Current
Customer Service and Social Media Manager
Septic Medic
08.2019 - 09.2023
Bachelor's degree -
Kutztown University
High School Diploma -
Delaware Valley High School
- Sports Nutrition, National Academy of Sports Medicine - 2021- Current
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