Summary
Overview
Work History
Education
Skills
Timeline
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Emma Serra

Allentown,PA

Summary

Proven Medical Assistant with a track record of enhancing patient satisfaction at RWJ, adept in HIPAA Compliance and patient care coordination. Skilled in EMR/EHR and recognized for exceptional teamwork abilities, I significantly improved documentation efficiency and pediatric care delivery, demonstrating adaptability and commitment to excellence.

Overview

17
17
years of professional experience

Work History

Medical Assistant II

Robert Wood Johnson PE
01.2015 - 12.2022

Manage the practice's schedule, make and confirm appointments

Performed all of the medical assistants' standard tasks; prepared patients for examinations Recorded test results and vital statistics, administered prescribed treatment and medication

Prepare and manage medications, approve drug refills, prior-authorizations and referrals

Maintain steady and organized patient flow

Collect and arrange laboratory specimens and carry out basic laboratory tests

Organize examining room instruments and equipment

Pediatric Medical Assistant

Jewish Renaissance Medical Center-
01.2013 - 01.2015
  • Increased patient satisfaction by providing compassionate and efficient pediatric care.
  • Demonstrated adaptability by quickly learning new medical software systems for more efficient documentation and record-keeping practices.
  • Administered vaccinations and medications for timely delivery of essential treatments.
  • Proactively addressed parent concerns regarding their child''s health, providing reassurance while working closely with physicians to develop appropriate care plans.

Office Administrator

Jason's Furniture
01.2006 - 01.2011
  • Interacted with customers by phone, email, or in-person to provide information.
  • Maximized office space utilization by maintaining a clean, organized work environment.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.

Education

High School Diploma -

East Brunswick Vocational HS
East Brunswick, NJ

Certificate in Medical Assistant -

Certificate in Medical Assistant
Middlesex County College
06.2013

Skills

  • Medical Terminology
  • EMR / EHR
  • Fluent in Spanish
  • Medical terminology knowledge
  • Phlebotomy
  • Medical office administration
  • Immunization Administration
  • EKG
  • Indirect Patient Care
  • Data Entry

Timeline

Medical Assistant II

Robert Wood Johnson PE
01.2015 - 12.2022

Pediatric Medical Assistant

Jewish Renaissance Medical Center-
01.2013 - 01.2015

Office Administrator

Jason's Furniture
01.2006 - 01.2011

High School Diploma -

East Brunswick Vocational HS

Certificate in Medical Assistant -

Certificate in Medical Assistant
Emma Serra