Emma Sherrell
Enon,OH
Summary
I am a dedicated barista and was an office manager with a strong focus on exceptional customer service. I'm known for attention to detail and time management, fostering positive customer experiences and team collaboration. I believe I'm a diligent employee with solid background in customer service. I have a proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. I have demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.
Overview
5
5
years of professional experience
Work History
Barista
Starbucks
Beavercreek, OH
12.2024 - Current
- Prepared high-quality beverages according to standardized recipes and customer preferences.
- Maintained cleanliness and organization of workstations, ensuring compliance with health and safety standards.
- Provided exceptional customer service, enhancing customer satisfaction through personalized interactions.
- Trained new baristas on equipment operation and beverage preparation techniques for consistent quality.
- Resolved customer complaints effectively, fostering a positive atmosphere and encouraging repeat business.
- Collaborated with team members to streamline workflows, reducing wait times during busy periods.
Office Manager
Jareds
Springfield Oh
08.2022 - 12.2024
- Managed daily office operations to ensure efficiency and organization.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Enhanced communication within office by implementing centralized digital messaging platform.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
Key Holder
Journeys Kidz
Beavercreek, OH
07.2023 - 10.2024
- Supervised daily store operations, ensuring compliance with company policies and procedures.
- Trained and mentored new team members, fostering a supportive learning environment.
- Assisted in implementing promotional campaigns, contributing to increased foot traffic and sales performance.
- Provided exceptional customer service, resolving inquiries and issues efficiently to enhance satisfaction.
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
Retail Sales Associate
Kohl's
Springfield, Oh
09.2022 - 06.2023
- Assisted customers in product selection and provided exceptional service to enhance shopping experience.
- Operated point-of-sale system efficiently, processing transactions accurately and swiftly.
- Collaborated with team members to implement promotional displays and optimize product visibility.
- Handled customer inquiries and resolved issues promptly, fostering positive relationships and repeat business.
- Adapted to changing priorities during peak hours while maintaining focus on customer satisfaction and team goals.
- Greeted customers and helped with product questions, selections, and purchases.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
Pizza Maker
Slice of Heaven
Enon, OH
08.2021 - 09.2022
- Crafted high-quality pizzas using fresh ingredients and traditional techniques.
- Operated pizza ovens and kitchen equipment with attention to safety and efficiency.
- Collaborated with team members to optimize workflow during peak hours.
- Provided exceptional customer service, addressing inquiries and special requests effectively.
Education
High School Diploma -
K-12
Enon, OH05-2024
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Problem-solving
- Active listener
- Exceptional customer service
- Adaptive and creative
- Excellent memory
- POS systems
- Retail management
Timeline
Barista
Starbucks
12.2024 - Current
Key Holder
Journeys Kidz
07.2023 - 10.2024
Retail Sales Associate
Kohl's
09.2022 - 06.2023
Office Manager
Jareds
08.2022 - 12.2024
Pizza Maker
Slice of Heaven
08.2021 - 09.2022
High School Diploma -
K-12