Emma Shoquist
Waxahachie,TX
Summary
Experienced leader adept at managing teams, driving sales, and enhancing customer satisfaction. Demonstrates strong organizational skills, resourcefulness, and a proven leadership and team-building track record.
Overview
10
10
years of professional experience
Work History
District Manager
PUBLIC STORAGE
Dallas, TX
01.2024 - Current
- Successfully manage multiple retail locations with a strong focus on operational efficiency and team performance.
- Recruit, train, and retain top talent by fostering an engaged, goal-oriented, and accountable work culture.
- Coach frontline employees to improve sales skills, customer service techniques, and compliance behaviors.
- Lead with empathy and vision, developing future leaders through mentoring and performance planning.
- Oversee daily operations including audits, payroll management, inventory control, and scheduling.
- Conduct regular site audits to ensure brand standards, safety protocols, and facility cleanliness are upheld.
- Manage repair and maintenance schedules, ensuring property upkeep and vendor compliance.
- Drive consistency across all units by implementing SOPs and enforcing company-wide best practices.
- Ensure all locations deliver a professional, clean, and welcoming environment to customers.
- Address and resolve customer concerns with professionalism and urgency to maintain satisfaction and loyalty.
- Lead teams in managing delinquent accounts, improving collection rates and reducing customer churn.
- Analyze key performance indicators and market trends to identify growth opportunities within the district.
- Implement district-wide initiatives to increase revenue, improve operational margins, and achieve sales targets.
- Collaborate with corporate leadership to align local strategies with organizational goals.
- Consistently exceed performance goals through strategic planning and execution.
- Proficient in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook) and operational software platforms.
- Maintain clear and consistent communication with cross-functional teams and executive leadership.
- Adapt quickly to change and communicate new initiatives effectively across locations.
General Manager
ULTA BEAUTY
Waxahachie, TX
12.2022 - 01.2024
- Managed onboarding and development initiatives to enhance team capabilities.
- Consistently exceeded targets in credit sales, memberships, and boutique performance.
- Managed operations with exceptional efficiency, ranking the store as the third highest volume within the district.
- Encouraged culture of continuous improvement by establishing stretch goals and optimizing team performance.
- Prioritized the guest experience as a top throughout the store, resulting in high customer satisfaction and repeat business.
- Provided comprehensive operations follow-up and development support, promoting operational excellence and ensuring consistent execution of company standards.
- Implemented succession plans, nurturing high-potential individuals for leadership positions while providing interpersonal training to tenured managers, enhancing their leadership skills and preparing them for promotion.
- Developed a team of 38 members, including four managers, fostering their growth and professional advancement.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
Services Manager
ULTA BEAUTY
Stephenville, TX
04.2022 - 12.2022
- Implemented effective strategies to support stylists in meeting their financial targets, resulting in consistent income generation and job satisfaction.
- Orchestrated successful promotion and marketing campaigns for the newly established salon in a small town, effectively raising awareness and attracting a substantial customer base.
- Effectively led a team of stylists and benefits boutique arch experts, surpassing sales targets by strategically adjusting approaches, optimizing budgets, and consistently attracting new clients.
- Implemented successful local and social media marketing strategies to promote store and salon services, increasing brand visibility and customer engagement and ultimately driving sales and client acquisition growth.
- Achieved optimal staffing by effectively hiring individuals for all areas of responsibility, ensuring that suitable candidates were placed in the right positions, leading to improved team performance and overall organizational success.
- Utilized data from the Bi dashboard during performance management meetings to gain valuable insights into the business direction, salon trends, and productive hours, enabling informed decision-making and driving overall business growth.
- Drove sales initiatives across the entire store, including salon services, prestige penetration, product events, and in store credit. Effectively communicated and aligned leaders, salon teams, and associates to work collectively towards achieving these goals. Accomplishments were attained through strategic planning and execution.
- Collaborated with GM, ROM, RSM, and MSC, ensuring their continuous involvement in salon operations and active participation in driving sales on the sales floor. Resulted in improved coordination and increased sales performance.
- Ensured adherence to TDLR guidelines in Salon/Benefit operations. Implemented weekly store order and inventory procedures for Salon/Benefit/sales floor, streamlining processes, compliance, and efficient inventory management.
- Established clear areas of responsibility for Prestige beauty advisors ensuring subject matter expertise in all areas of the store. Maintained visual presentation and meeting inventory expectations, enhancing overall store operations and customer experience.
Food & Consumables Coach
WALMART
Mexia, TX
08.2020 - 04.2022
- Effectively led and trained associates with a new Teaming model to efficiently handle responsibilities across 16 high sales departments and up to 120 associates. Achieved seamless operations, improved productivity, and increased sales performance.
- Ensured daily compliance with inventory processes and promptly addressed any identified opportunities for improvement. Prioritized urgency in resolving issues, enhancing compliance, and efficient inventory management.
- Ensured the implementation and execution of merchandising plans through suppliers and in-store. Consistent adherence to planned strategies resulted in effective product displays and enhanced customer experience.
- Developed comprehensive plans for total store zoning and strategic stocking, optimizing sales and ensuring sufficient inventory throughout the day. Resulted in increased sales revenue and improved product availability for customers.
- Successfully verified that the P&L remained in the green, driving sales through executed events and community engagements, and implementing specials to increase sales and profitability, resulting in positive financial outcomes.
- Ensured that food areas such as Meat, Bakery, Deli, Produce, and Dairy were clean and fully compliant with state regulations. This maintained a safe and hygienic environment for customers and met all necessary legal requirements.
Fresh Grocery Assistant Manager
WALMART
Mexia, TX
10.2018 - 08.2020
Apparel/Home Goods Assistant Manager
WALMART
Mexia, TX
10.2016 - 10.2018
Overnight Stocking Assistant Manager
WALMART
Mexia, TX
09.2015 - 10.2016
Frontend/ Apparel/Home Goods Assistant Manager
WALMART
Waco, TX
01.2015 - 09.2015
Skills
- Exceptional Customer Services
- Operations Management
- Supply Chain Management
- Team Recruitment and Hiring
- Succession Planning
- Data analysis & decision-making
- Surpassing Company Metrics
- Reporting & Documentation
- Cross-Division Collaboration
Languages
Spanish
Limited Working
Timeline
District Manager
PUBLIC STORAGE
01.2024 - Current
General Manager
ULTA BEAUTY
12.2022 - 01.2024
Services Manager
ULTA BEAUTY
04.2022 - 12.2022
Food & Consumables Coach
WALMART
08.2020 - 04.2022
Fresh Grocery Assistant Manager
WALMART
10.2018 - 08.2020
Apparel/Home Goods Assistant Manager
WALMART
10.2016 - 10.2018
Overnight Stocking Assistant Manager
WALMART
09.2015 - 10.2016
Frontend/ Apparel/Home Goods Assistant Manager
WALMART
01.2015 - 09.2015