Overview
Work History
Education
Skills
Timeline
Generic

Emma Slesnick

Denver,United States

Overview

6
6
years of professional experience

Work History

Operations Specialist

Havenly
12.2020 - Current
  • Efficiently manage daily support requests from design staff to enhance internal and client experiences.
  • Provide advanced support in rendering processes through performance monitoring and collaboration with external 3D partners
  • Lead 3D Operations Team, ensuring quality, meeting deadlines, and handling technical tasks.
  • Coach designers on design and interpersonal skills, improving retention and client loyalty.
  • Compile and distribute weekly reports on data and trends to management.
  • Conduct daily sales meetings with potential high-value clients to assess service suitability.

Customer Experience Associate

Havenly
02.2020 - 12.2020
  • Delivered exceptional client support via email, phone, and live chat, improving design and ordering experience.
  • Maintained high client ratings through effective resolution of issues and coordination with over 200 partnered vendors.
  • Exceeded communication quotas and reliably followed up with clients.
  • Led advanced training sessions for new hires, serving as an ongoing support contact.

Digital Marketing Specialist

Logical Position
10.2018 - 10.2019
  • Consulted with businesses on digital marketing strategies, including Google Ads, SEO, and website design.
  • Achieved top sales performance, consistently leading in sales and reaching the prestigious Presidents Club by surpassing quarterly sales goals.
  • Conducted 55 calls per day to meet and exceed sales quotas.
  • Managed client leads and follow-ups efficiently, contributing to team cultural leadership through new-hire training and lead prospecting system development.

Teacher

Ministry of Education Colombia
02.2018 - 06.2018
  • Taught English to grades 8-12, developing customized lesson plans and assessments.
  • Created and implemented cultural programs to enhance English comprehension through arts and writing.

Education

Bachelors in English -

University of Colorado, Boulder
Boulder, CO
12.2017

Skills

  • Client Services and Communication
  • Marketing Principles, Practices, and Procedures
  • MS Office
  • Cold-Calling
  • Intake and Follow-Up of Warm Leads
  • New-Hire Training
  • Excel Spreadsheets
  • PPC and SEO
  • Verbal and Written Communication Skills
  • Management Practices
  • Efficiency in Company Software and Databases

Timeline

Operations Specialist

Havenly
12.2020 - Current

Customer Experience Associate

Havenly
02.2020 - 12.2020

Digital Marketing Specialist

Logical Position
10.2018 - 10.2019

Teacher

Ministry of Education Colombia
02.2018 - 06.2018

Bachelors in English -

University of Colorado, Boulder

Similar Profiles

CREATE PROFILE
Emma Slesnick