Emma Smith
New Orleans,LA
Summary
Motivated environmental enthusiast with an academic background in environmental studies and a demonstrated commitment to sustainability. Experienced in leadership, data analysis, and geographical information systems. Possesses excellent communication skills and a passion for collaborating with diverse groups to develop effective solutions.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Parkview Historic Hotel
New Orleans, LA
05.2023 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Scheduled, coordinated and confirmed reservations and group bookings.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
Manager
F & M Patio Bar
New Orleans, LA
01.2021 - 08.2023
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Onboarded new employees with training and new hire documentation.
- Improved marketing to attract new customers and promote business.
Camp Counselor and Barn Staff
Camp Manito-wish Ymca
Boulder Junction, WI
05.2021 - 08.2021
- Worked with children of varying age, interest, skill, and developmental levels.
- Successfully led a week long backpacking trip throughout Northern Wisconsin.
- Instilled Sustainable practices in campers
- Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
- Conducted pre-trip orientations for participants to set expectations and address any questions or concerns they may have had before departure.
Administrative Assistant
Holton City Youth Center
Milwaukee, WI
11.2019 - 03.2020
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Improved student retention rate with engaging, age-appropriate activities and drills tailored to individual abilities.
- Reviewed and edited documents for accuracy, grammar and clarity.
Homebase Counselor
Shorewood Recreation Department
06.2019 - 08.2019
- Throughout this Job, I was in charge of many groups of kids from all ages up to 12
- My role was to play and socialize with kids as well as walk them to and from their scheduled programs throughout the camp.
Nanny
06.2018 - 08.2018
- During this job, I worked five days a week with three children ages three, seven, and nine
- Each day entailed making meals for the children, creating activities for them to do, and helping them complete their summer school work.
Education
Bachelors Degree in Environmental Studies - Humanities
Loyola University New Orleans
New Orleans, LA08.2024
High School Diploma -
Shorewood High School
Shorewood, WI06.2020
Skills
- Leadership
- Team Collaboration
- GIS Knowledge
- Microsoft Programs
- Environmental education
- Adaptability and Flexibility
Certification
- Wilderness First-Aid
- Wilderness Water Safety
- Leave No Trace
Projects
Mapping Green Infrastructure Capstone project utilizing Geographical Information Systems
Lloyd Street Volunteer Group, As a Freshman in High School, I created an after school program in order to get students involved in the city of Milwaukee that included tutoring and mentoring students twice a week at Lloyd Street Elementary School in Milwaukee, WI.
Timeline
Front Desk Receptionist
Parkview Historic Hotel
05.2023 - Current
Camp Counselor and Barn Staff
Camp Manito-wish Ymca
05.2021 - 08.2021
Manager
F & M Patio Bar
01.2021 - 08.2023
Administrative Assistant
Holton City Youth Center
11.2019 - 03.2020
Homebase Counselor
Shorewood Recreation Department
06.2019 - 08.2019
Nanny
06.2018 - 08.2018
Bachelors Degree in Environmental Studies - Humanities
Loyola University New Orleans
High School Diploma -
Shorewood High School
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