Emma Spisany
Rock Tavern
Summary
Results-oriented professional with a proven track record at Noble Coffee Roasters for almost 3 years. Excelled in espresso machine operation and problem-solving, contributing to significant repeat business. Demonstrated exceptional communication and teamwork, while managing employees and keeping customers satisfied. Ability to care for children and prompt a healthy playful environment. Responsibility of feeding, bathing, and putting children to sleep effectively while building relationships.
Overview
3
3
years of professional experience
Work History
Barista/Supervisor
Noble Coffee Roasters
07.2022 - Current
- Managed cash handling processes with accuracy, maintaining proper accountability for daily transactions.
- Enhanced customer satisfaction by efficiently managing and delegating tasks to barista team members.
- Contributed to an increase in repeat business by consistently delivering exceptional customer service experiences.
- Generated friendly atmosphere by encouraging employees to greet and speak to customers.
- Addressed customer concerns promptly and professionally, resolving issues while maintaining high levels of satisfaction among patrons.
- Increased overall store performance by implementing effective inventory control measures.
- Maintained a clean and safe work environment by enforcing strict adherence to health and safety guidelines.
- Fostered positive team morale by providing ongoing support, feedback, and recognition for staff achievements.
- Conducted regular performance evaluations for staff members, identifying areas for improvement and growth opportunities.
- Consistently met or exceeded sales targets through diligent supervision of staff activities and proactive problem-solving efforts.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
Family Babysitter
Multiple Families
06.2022 - Current
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Prepared healthy, age-appropriate snacks and meals.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Created an enjoyable atmosphere during babysitting sessions through storytelling, games, and music.
- Helped children learn how to complete small chores appropriate for age level.
- Served as a positive role model for young children by modeling appropriate language usage, manners, and conflict resolution methods.
- Promoted good behavior by using positive reinforcement techniques, such as praise and rewards.
- Led indoor and outdoor activities to entertain and occupy children.
- Enhanced children''s well-being by providing a safe and nurturing environment.
- Handled emergencies calmly and efficiently while following established safety protocols provided by the parents.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
Education
Bachelor of Science - Nursing
Mount Saint Marys College
Newburgh, NY05-2027
High School Diploma -
Washingtonville Central School District
Washingtonville, NY06-2023
Skills
- Barista training
- Espresso machine operation
- Food safety compliance
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Multitasking ability
- Reliability
- Excellent communication
Timeline
Barista/Supervisor
Noble Coffee Roasters
07.2022 - Current
Family Babysitter
Multiple Families
06.2022 - Current
Bachelor of Science - Nursing
Mount Saint Marys College
High School Diploma -
Washingtonville Central School District
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