Emma N Starks
Shreveport,United States
Summary
Proficient Customer Service Agent, with superior work ethic and expertise in working from scripted responses to resolve customer problems. Driven and responsible with adaptable, solution-oriented nature. Excellent conflict mediator and efficient multitasker.
Overview
13
13
years of professional experience
Work History
IT-TECH
GDIT General Dynamic Technology IT-TECH
04.2023 - Current
- Troubleshoot company and personal computers, mobile phones and application issues, such as computer logons, locked out and application issues
- Verbal and written communication, understanding customer needs and willing to assist with upbeat and positive personality, as well as responding to difficult customers with compassion
Customer Service Agent
Qualfon USA
Shreveport, United States
01.2021 - Current
- Entered customer interaction details in sales system to track requests, document problems and record solutions offered
- Educated clients on account services and resolved client inquiries regarding statement information and account balances
- Provided primary customer support to internal and external customers
- Facilitated communications through management of inbound and outbound customer calls
- Resolved over 90 customer issues per shift by researching and exploring answers, implementing solutions and escalating unresolved problems to upper management
Medical Office Manager
Progressive Child Care
Shreveport, LOUISIANA
06.2012 - 10.2015
- Assessed processes and procedures, complying with OSHA and HIPAA regulations
- Oversaw accounting, budgeting, and financial reporting
- Performed patient assessments and contributed to development of interdisciplinary care plans
- Developed policies and procedures for effective practice management
- Assisted with regulatory issues such as compliance
- Consulted with healthcare professionals on business decisions
Education
Associate of Business Administration - Business
American School of Business
Shreveport, LA05.1990
Skills
- Verbal and Written Communication
- Order and Refund Processing
- CRM Software
- Building Customer Trust and Loyalty
- Understanding Customer Needs
- Customer Account Management
- Upbeat and Positive Personality
- Courteous with Strong Service Mindset
- Customer Retention Strategies
- Issue and Complaint Resolution
- Responding to Difficult Customers
- Multitasking and Prioritization
- Creative Problem Solving
Timeline
IT-TECH
GDIT General Dynamic Technology IT-TECH
04.2023 - Current
Customer Service Agent
Qualfon USA
01.2021 - Current
Medical Office Manager
Progressive Child Care
06.2012 - 10.2015
Associate of Business Administration - Business
American School of Business
Similar Profiles
Latesha CarterLatesha Carter
Live, Virtual, Constructive – Integrated Architecture (LVC-IA) Computer Operator at General Dynamics Information Technology (GDIT)Live, Virtual, Constructive – Integrated Architecture (LVC-IA) Computer Operator at General Dynamics Information Technology (GDIT)
Alicia StoeckelAlicia Stoeckel
Medical Records and Health Information Technician at GDIT-General Dynamics Information TechnologyMedical Records and Health Information Technician at GDIT-General Dynamics Information Technology
Aisha SalamiAisha Salami
Regulatory Submissions Specialist at General Dynamics Information Technology (GDIT)Regulatory Submissions Specialist at General Dynamics Information Technology (GDIT)
Barbara Spikes, MA, PLPCBarbara Spikes, MA, PLPC
Human Resources Specialist (ER/LR) at Veterans Health AdministrationHuman Resources Specialist (ER/LR) at Veterans Health Administration
Ernestrio LaneErnestrio Lane
Warehouse Manager at SOUTHGATEWAY TIRESWarehouse Manager at SOUTHGATEWAY TIRES