Emma Stephenson
Spring Hill,TN
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
4
4
years of professional experience
Work History
Server/Bartender
The Goat Barn
Iowa Falls, IA
08.2023 - 05.2024
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Performed opening and closing duties including restocking supplies.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Trained new bartenders on drink preparation and upselling techniques.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Informed customers of daily specials and signature menu items.
Manager
Papa Johns
Spring Hill, TN
06.2020 - 07.2023
- Established processes to ensure efficient workflow throughout the organization.
- Coached, mentored and trained team members in order to improve their job performance.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Monitored staff performance and addressed issues.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
Education
Associate of Arts - Fine Arts
Ellsworth Community College
Iowa Falls, IA01-2024
High School Diploma -
Summit High School
Spring Hill, TN05-2022
Skills
- Table Bussing
- Supply Restocking
- Guest Engagement
- Cash Handling
- Positive and professional
- Item promotion
- Multitasking
- Reliable and Responsible
Accomplishments
- College Dean's List
- Coaches Award
- Academic All American
References
References available upon request.
Timeline
Server/Bartender
The Goat Barn
08.2023 - 05.2024
Manager
Papa Johns
06.2020 - 07.2023
Associate of Arts - Fine Arts
Ellsworth Community College
High School Diploma -
Summit High School
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