Summary
Overview
Work History
Education
Skills
Projects
Websites
Languages And Interests
Leadership Experience
Timeline
Generic

Emma SunHee Yin

San Francisco

Summary

Dynamic AI Product Manager Intern at Talkdesk with a proven track record in leading the development of innovative SaaS analytics platforms. Expert in product management and user experience design, I excelled in crafting detailed product visualizations and driving AI initiatives, significantly enhancing product performance and user engagement.

Overview

2
2
years of professional experience

Work History

AI Product Manager Intern

Talkdesk
Tysons
06.2025 - Current
  • Led end-to-end development of CXAD, an AI-powered SaaS analytics platform, shaping feature decisions and collaborating closely with designers and engineers on product direction
  • Produced detailed product visualizations and interactive mock designs to align cross-functional teams on the product vision.
  • Managed the discovery-to-delivery lifecycle, authoring Product Definition Documents (PDDs) to ensure clarity, alignment, and execution across stakeholders.

Associate Product Manager Intern

Talkdesk
Tysons
06.2024 - 05.2025
  • Drove a new AI initiative by authoring PDDs (Product Definition Documents), designing user journeys, and building a product engagement dashboard with 150+ metrics
  • Launched AI tracking systems to monitor usage and inform leadership on product performance and adoption

Pre-Algebra, Algebra, Geometry and Spanish Tutor

Academic Tutor
San Francisco
06.2023 - 11.2024
  • Developed and executed 50+ personalized tutoring plans for multiple clients, utilizing specialized worksheets to address knowledge gaps and strengthen fundamentals
  • Elevated students' academic performance, ensuring expectations were not only met but exceeded

Education

Bachelor of Arts & Science - Computer Science, Environmental Studies

Washington University in St. Louis
St. Louis, MO
05.2026

High School -

Lick-Wilmerding High School
San Francisco, CA
05.2022

Skills

  • Java
  • C
  • Python
  • Technical documentation
  • Product management
  • User experience design

Projects

AI Pacman Program, Designed an advanced Pacman program that navigated game challenges through search algorithms and heuristic functions. Algorithms included BFS, DFS, UCS, A . Implementations of Data Structures and Algorithms in Java, Mastered crucial data organization skills by coding the most relevant and useful data structures. File System, Tic-Tac-Toe and Go Moku Games, Enhanced C++ and software development skills by coding an interactive file system and creating basic game design. Collaborated effectively to troubleshoot and debug our code to identify and resolve errors.

Languages And Interests

Java, C++, Python, C, Looker, Pendo, Singing, crosswords, tennis, paddleboarding, board games, cooking, jewelry-making, pickleball

Leadership Experience

  • WUPM - First Product Management Community at WashU, St. Louis, MO, Treasurer, 07/24 - Present, Organized and led monthly events to connect alums in Product and students to share their expertise and widen WashU's Product community., Cultivated strong relationships with Olin School of Business, by collaborating closely with our advisor and actively participating in engagement events to strengthen partnerships and increase program visibility., Managed communication via Slack and organized networking and interview resources using Notion, improving access to essential materials.
  • Mosaic Whispers of Washington University in St. Louis, St. Louis, MO, Music Director and Singer, 06/23 - Present, Directed WashU's premier all-gender a capella group to win ICCA quarterfinals two years in a row., Composed five arrangements, planned and led 100+ rehearsals, and elevated team to place third out of 50 groups.

Timeline

AI Product Manager Intern

Talkdesk
06.2025 - Current

Associate Product Manager Intern

Talkdesk
06.2024 - 05.2025

Pre-Algebra, Algebra, Geometry and Spanish Tutor

Academic Tutor
06.2023 - 11.2024

Bachelor of Arts & Science - Computer Science, Environmental Studies

Washington University in St. Louis

High School -

Lick-Wilmerding High School