Summary
Overview
Work History
Education
Skills
Awards
Timeline
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Emma Svenson

Mesa,AZ

Summary

Detail-oriented individual with social work experience and strong background in writing reports.

Overview

2
2
years of professional experience

Work History

Ongoing Case Manager

Arizona Department of Child Safety (DCS)
08.2022 - 12.2023
  • Managed case load of 20-30 children and their families
  • Met with every child in person monthly
  • Searched public access, prisons, social media, and government records to locate missing parents
  • Engaged parents and families in case planning
  • Wrote and filed detailed court reports with routine document disclosures
  • Appeared at and testified at dependency and juvenile probation court hearings
  • Coordinated with parents, service providers, schools, law enforcement, and DCS Hotline for services, case planning, and compliance
  • Assisted parents with service enrollment and submitted service referrals and allowances for placements.

Receptionist

Palm Gardens RV and Mobile Home Park
05.2022 - 07.2022
  • Handled all emails and phone calls as well as redirecting them when needed
  • Promoted and managed renting agreements for rental houses and all RV site transactions
  • Gathered merchant quotes for services and oversaw project completion by hired merchants
  • Directed and handled all mail, deliveries, and invoices
  • Managed bookkeeping process for monthly lot rent and all RV site income.

Guest Relations Specialist

OdySea Aquarium
02.2022 - 04.2022
  • Handled sales of General Admission and Annual Passes
  • Addressed guest issues and order malfunctions through Concierge Desk
  • Educated guests on sea life in the OdySea Voyager Experience
  • Managed sales, rides, and tech troubleshooting for the OdySea Virtual Reality Experience.

Education

Bachelor of Arts in History -

Northern Arizona University
Flagstaff, AZ
08.2021

Skills

  • Writing Skills
  • Organizational Skills
  • Microsoft Office
  • Microsoft Word
  • Microsoft Powerpoint
  • Guest Relations Experience
  • Administrative Experience
  • Case Management
  • Child Protective Services
  • Customer Service
  • Typing
  • Communication Skills

Awards

Summa Cum Laude, 12/01/21, Earned a 4.0 GPA.

Timeline

Ongoing Case Manager

Arizona Department of Child Safety (DCS)
08.2022 - 12.2023

Receptionist

Palm Gardens RV and Mobile Home Park
05.2022 - 07.2022

Guest Relations Specialist

OdySea Aquarium
02.2022 - 04.2022

Bachelor of Arts in History -

Northern Arizona University

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Emma Svenson