Emma Svenson
Mesa,AZ
Summary
Detail-oriented individual with social work experience and strong background in writing reports.
Overview
2
2
years of professional experience
Work History
Ongoing Case Manager
Arizona Department of Child Safety (DCS)
08.2022 - 12.2023
- Managed case load of 20-30 children and their families
- Met with every child in person monthly
- Searched public access, prisons, social media, and government records to locate missing parents
- Engaged parents and families in case planning
- Wrote and filed detailed court reports with routine document disclosures
- Appeared at and testified at dependency and juvenile probation court hearings
- Coordinated with parents, service providers, schools, law enforcement, and DCS Hotline for services, case planning, and compliance
- Assisted parents with service enrollment and submitted service referrals and allowances for placements.
Receptionist
Palm Gardens RV and Mobile Home Park
05.2022 - 07.2022
- Handled all emails and phone calls as well as redirecting them when needed
- Promoted and managed renting agreements for rental houses and all RV site transactions
- Gathered merchant quotes for services and oversaw project completion by hired merchants
- Directed and handled all mail, deliveries, and invoices
- Managed bookkeeping process for monthly lot rent and all RV site income.
Guest Relations Specialist
OdySea Aquarium
02.2022 - 04.2022
- Handled sales of General Admission and Annual Passes
- Addressed guest issues and order malfunctions through Concierge Desk
- Educated guests on sea life in the OdySea Voyager Experience
- Managed sales, rides, and tech troubleshooting for the OdySea Virtual Reality Experience.
Education
Bachelor of Arts in History -
Northern Arizona University
Flagstaff, AZ08.2021
Skills
- Writing Skills
- Organizational Skills
- Microsoft Office
- Microsoft Word
- Microsoft Powerpoint
- Guest Relations Experience
- Administrative Experience
- Case Management
- Child Protective Services
- Customer Service
- Typing
- Communication Skills
Awards
Summa Cum Laude, 12/01/21, Earned a 4.0 GPA.
Timeline
Ongoing Case Manager
Arizona Department of Child Safety (DCS)
08.2022 - 12.2023
Receptionist
Palm Gardens RV and Mobile Home Park
05.2022 - 07.2022
Guest Relations Specialist
OdySea Aquarium
02.2022 - 04.2022
Bachelor of Arts in History -
Northern Arizona University
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