Emma Tello
La Vernia,TX
Summary
Dynamic and results-oriented professional with a proven track record at HEB, enhancing customer satisfaction and reducing waste. Skilled in inventory rotation and excelling in fast-paced environments, I bring strong customer service and team collaboration abilities. Achieved significant improvements in order accuracy and efficiency at Canteen Vending, demonstrating quick learning and organizational skills.
Overview
4
4
years of professional experience
Work History
Deli Worker
HEB
03.2024 - 08.2024
- Increased customer satisfaction by providing efficient and friendly service at the deli counter.
- Promoted a positive work environment through effective communication and collaboration with colleagues.
- Reduced food waste by monitoring product freshness and rotating stock effectively.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Carefully prepared orders by slicing, weighing, and packaging cheeses and meats and accurately calculated prices.
- Assembled HEB’s Meal Simple meals, salads, and customer party tray orders.
Order Builder
Canteen Vending
01.2021 - 11.2023
- Increased order accuracy by carefully selecting and packing items according to customer specifications.
- Reduced processing time for orders through efficient organization and prioritization of tasks.
- Boosted customer satisfaction by diligently verifying orders for accuracy before shipment.
- Collaborated with team members to achieve daily targets, improving overall productivity in the warehouse.
- Minimized product damage through careful handling and adherence to quality control guidelines during the order building process.
- Ensured proper inventory levels by regularly conducting stock checks and reporting discrepancies to management.
- Assisted in training new hires on company procedures, contributing to a well-equipped workforce.
- Utilized technology to view and modify orders as necessary.
Server Assistant
Bubbas 33
07.2020 - 10.2020
- Greeted customers warmly to provide exceptional customer service.
- Bussed tables between courses and load and unloaded trays to expedite tasks.
- Utilized strong multitasking abilities to manage multiple responsibilities effectively, ensuring a smooth flow of service during peak meal times.
- Maintained a clean and organized dining area by routinely sweeping floors, wiping surfaces, and removing trash.
Education
Thomas Jefferson High School
San Antonio, TXSkills
- Strong customer service background
- Previous warehouse experience
- Team player with effective collaboration skills
- Task-oriented and efficient
- Quick learner with organizational skills
- Ability to work at a fast pace and adapt to changing environments
- Excellent communication skills
- Inventory rotation
- Cleaning and sanitizing
- Workplace safety
Timeline
Deli Worker
HEB
03.2024 - 08.2024
Order Builder
Canteen Vending
01.2021 - 11.2023
Server Assistant
Bubbas 33
07.2020 - 10.2020
Thomas Jefferson High School
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