Emma Thompson
Luce Coffee Avenue Roasters
La Porte,TX
1
Language
6
years of professional experience
Energetic professional with expertise in hospitality service and conflict mediation. Proven ability to foster a welcoming environment, manage busy workflows, and collaborate efficiently with team members to achieve store goals.
Work History
Barista
1 Year 3 Months- Assisted in maintaining a clean and organized work area, promoting a welcoming environment.
- Engaged with customers to provide personalized service, enhancing overall experience and satisfaction.
- Collaborated with team members to achieve store goals, fostering a cooperative work atmosphere.
- Interacted positively with customers during hectic periods to promote a fun, positive environment.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
Desk Assistant
1 Year 9 Months- Greeted guests in with friendliness and professionalism.
- Provided exceptional customer service, while addressing inquiries promptly and professionally.
- Managed incoming calls and directed them through the appropriate channels for timely resolutions.
- Assisted clients with their daily living needs to maintain self-esteem and general wellness.
Barista
1 Year 3 Months- Prepared and served beverages according to established recipes and customer preferences.
- Ensured allergy needs were met to each individualized customer.
- Trained new baristas in beverage preparation techniques and customer service standards.
- Managed daily inventory of supplies, suggesting products most used were available during peak hours.
- Managed workflow processes to ensure the fast paced service during busy shifts.
Lifeguard
2 Years 1 Month- Monitored pool activities to ensure safety and compliance with facility regulations.
- Responded and assisted in emergencies, provided first aid and CPR as needed.
- Conducted hourly inspections of pool equipment and facilities for maintenance needs.
- Enforced pool rules and regulations to promote a safe recreational environment among patrons.
Education
High School Diploma
- 4.5 GPA
- Ranked in Top 10% of class
- National Honor Society Member
- American Sign Language Member
- Elected Vice President of the Varsity Choir
- Elected Treasurer of the American Sign Language Club
- Extracurricular Activities: Varsity Soccer
- Extracurricular Activities: Varsity Choir
- Texas Association of Soccer Coaches Academic All-State
Skills
Time management
Friendly and outgoing
Attention to detail
Team player
Active listener
Cleanliness
Decision-making
Hospitality service expertise
Professional demeanor
Quality control
Conflict mediation
Accomplishments
- Served individually made coffee drinks to over 200 customers daily.
Languages
American Sign Language
Limited Working
Timeline
Barista
Luce Coffee Avenue Roasters
05.2025 - 08.2026Read More
Desk Assistant
Harding University
08.2024 - 05.2026Read More
Barista
Starbucks
09.2023 - 12.2024Read More
Lifeguard
American Pools of Houston
07.2020 - 08.2022Read More
La Porte High School
High School Diploma
Read More