Emma Thorn

Celebrity Theatres

Rush, LA

05.2021 - 02.2023

Greeted customers, answered questions and provided assistance with ticket purchases.
Processed payments for tickets using cash, credit cards or other forms of payment.
Verified customer identification when necessary to ensure compliance with age restrictions on certain events.
Resolved customer complaints in a professional manner.
Provided information about upcoming events and performances to customers.
Ensured that all sales transactions were completed accurately and efficiently.
Assisted patrons with seating arrangements at the venue according to their preferences.
Organized and distributed tickets for special events as needed.
Performed daily opening and closing procedures such as counting money, reconciling tills.
Communicated effectively with supervisors regarding customer feedback or requests.
Maintained cleanliness of the box office area and ensured it was properly stocked.
Adhered to safety regulations while handling cash transactions.
Followed company policies related to ticketing procedures.
Operated computer systems to generate tickets and process orders.
Managed multiple tasks simultaneously in a fast-paced environment.
Developed an understanding of event schedules to better assist customers with inquiries.
Reported any discrepancies or irregularities immediately to management personnel.
Kept check-out areas clean, organized and well-stocked to maintain attractive store.
Assisted customers by providing information and resolving complaints.