Summary
Overview
Work History
Education
Skills
Timeline
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Emma Titsworth

Omaha,NE

Summary

Dynamic and dedicated professional with experience at Nebraska Medicine, excelling in guest relations and complaint handling. Proven ability to maintain cleanliness and uphold food safety practices while delivering exceptional service. Known for initiative-taking and effective cross-functional teamwork, ensuring a welcoming atmosphere for all guests.

Overview

3
3
years of professional experience

Work History

Room Service Attendant

Nebraska Medicine Bellevue
04.2023 - Current
  • Completed ordered with speed and accuracy, maintaining exceptional service standards each day.
  • Contributed towards a welcoming atmosphere by providing a warm smile and personalized greeting upon each interaction with guests.
  • Upheld strict hygiene standards within the room service area, adhering to established protocols for sanitation procedures.
  • Cleared dishes, trays and carts from rooms with discretion and professionalism.
  • Maintained a strong knowledge of hotel facilities, services, and local area attractions to provide accurate information and recommendations to guests.
  • Delivered food, condiments, and silverware to guest rooms to fulfill guest orders.
  • Supported colleagues during high-volume periods by stepping in and helping with tasks outside the scope of room service responsibilities when necessary.
  • Handled guest complaints professionally, resolving issues quickly and efficiently to maintain satisfaction levels.

Cashier

Walmart
09.2022 - 04.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Stocked, tagged and displayed merchandise as required.

Education

Highchool Diploma -

Benson High School
Omaha, NE
05.2025

Skills

  • Guest room cleaning
  • Punctuality
  • Cleanliness maintenance
  • Phone etiquette
  • Food presentation
  • Guest relations
  • Complaint handling
  • Inventory restocking
  • Initiative-taking
  • Food safety practices
  • Stock management
  • Cross-functional teamwork

Timeline

Room Service Attendant

Nebraska Medicine Bellevue
04.2023 - Current

Cashier

Walmart
09.2022 - 04.2023

Highchool Diploma -

Benson High School

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Emma Titsworth