Summary
Overview
Work History
Education
Skills
Internship with Manchester Police Department 02/2022- 06/2022
Accomplishments
Certification
References
Timeline
Generic

Emma Torija

Concord,NH

Summary

Resourceful loss prevention officer and security management professional with experience in maintaining secure environments while providing effective security presence and visible deterrent to crime. Personable leader to monitor rule infractions, detect suspicious activities and minimize threats. Forward-thinking emergency response specialist. Remains calm during stressful situations.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Asset Protection Investigator

Walmart
Tilton, NH
01.2023 - Current
  • Conduct investigations into internal and external theft, employee misconduct, and other policy violations.
  • Monitor store surveillance cameras to detect suspicious activity or criminal behavior.
  • Investigate shoplifting incidents, apprehended suspects, and recovered stolen merchandise.
  • Conduct confidential interviews with witnesses and suspects regarding asset protection matters.
  • Prepar detailed reports on all investigations that included evidence gathered and recommendations for corrective action.
  • Perform undercover operations in order to apprehend shoplifters or persons involved in fraudulent activities.
  • Analyze data from various sources such as CCTV footage, sales records, and incident reports to identify trends in loss prevention activities.
  • Maintain accurate documentation of all investigation findings including suspect information, evidence collected.
  • Ensure adherence to applicable laws relating to search and seizure procedures during investigations.
  • Provide guidance on appropriate responses when dealing with confrontational situations involving customers or personnel.
  • Respond calmly and promptly to emergency conditions, safety hazards and threats to life or property.
  • Deter criminal activity, vandalism and general misconduct by providing expert and highly visible security presence at Walmart facilities.
  • Interview suspects and draft reports to assist law enforcement
  • represent company in court proceedings to offer testimony and support

Service Desk Associate

Walmart
Concord, NH
09.2021 - 12.2022
  • Performed daily balancing of cash drawer and money center operations.
  • Assisted customers with check cashing, bill payment, and money orders.
  • Verified customer identification documents according to established guidelines.
  • Maintained accurate records of all transactions processed throughout the day.
  • Ensured compliance with company policies and procedures at all times.
  • Analyzed customer return requests and processed refunds or exchanges as necessary.
  • Ensured costumer satisfaction through courteous and professional customer service

Education

Concord High School
Concord, NH
06.2022

Some College (No Degree) -

NHTI - Concord's Community College
Concord, NH
06.2022

Bachelor of Science - Criminal Justice

Southern New Hampshire University
Hooksett, NH

Some College (No Degree) - Criminal Justice

Concord Regional Technical Center (CRTC)
Concord, NH

Skills

  • CCTV Systems
  • Critical Thinking
  • Risk Management
  • Policy Enforcement
  • Investigation and Interrogation
  • Conflict Resolution
  • Surveillance
  • Report writing
  • Decision-Making
  • Deescalation technique
  • Interview Tactics

Internship with Manchester Police Department 02/2022- 06/2022

  • Interned with the Manchester Police Department, Community Policing Division

Accomplishments

  • 2023 quarter 2 Asset Protection Investigator of the quarter for Walmart market 181
  • CRTC Criminal Justice ambassador 2021-2022
  • National Society of High School Scholars

Certification

  • FEMA 100
  • FEMA 700
  • FEMA 907

References

References available upon request.

Timeline

Asset Protection Investigator

Walmart
01.2023 - Current

Service Desk Associate

Walmart
09.2021 - 12.2022

Concord High School

Some College (No Degree) -

NHTI - Concord's Community College

Bachelor of Science - Criminal Justice

Southern New Hampshire University

Some College (No Degree) - Criminal Justice

Concord Regional Technical Center (CRTC)

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Emma Torija