Emma Traverso
Hasbrouck Heights,NJ
Summary
Versatile support professional bringing childcare, hospitality, and front desk experience to roles that depend on organization, technology, multi tasking, and people skills. Builds trust with children, parents, patients, and guests while managing logs, guiding transitions, resolving requests, and maintaining safe, welcoming spaces.
Overview
1
1
Certification
3
3
years of professional experience
Work History
Teacher Assistant
Hasbrouck Heights Elementary Schools
Hasbrouck Heights, NJ
06.2025 - Current
- Supported teachers in supervising over 100 children in an after-school care program, ensuring a safe and engaging environment.
- Monitored children's safety during activities, actively participating to foster engagement and positive interactions.
- Reinforced classroom rules and positive behavior expectations
- Established positive relationships with students, parents, fellow teachers and school administrators.
- Provided homework support and addressed daily needs to facilitate students' academic and personal development.
- Organized and joined recreational activities for children.
- Observed and monitored children during play activities.
Front Desk/Visitor Monitor
Hasbrouck Heights Board of Ed
Hasbrouck Heights, NJ
10.2024 - Current
- Monitored entry and exit points to support building security.
- Welcoming parents and teachers, creating a positive first impression of the school environment.
- Guided parents through technology for after-care pickup, ensuring smooth and efficient transitions.
- Reported concerns to teachers, administrators, and school office staff.
- Updated database and logs of daily monitoring to enhance security oversight and communication.
Hospital Volunteer
Holy Name Medical Center
Teaneck, NJ
01.2025 - 01.2026
- Assisted patients upon arrival to foster a positive first impression, and helped create welcoming, comfortable experiences.
- Escorted patients to changing rooms, provided hospital gowns, and organized personal items to enhance patient comfort and dignity.
- Transported patients in wheelchairs to designated locations.
- Disinfected beds and counters, removed trash, and sorted used gowns to maintain a clean and safe environment for patients.
- Sorted, filed, and delivered paperwork and mail to ensure efficient communication within the hospital.
Hostess
The Cheesecake Factory
Hackensack, NJ
03.2024 - 05.2024
- Greeted guests at The Cheesecake Factory host stand with warm, professional service.
- Guided customers to assigned tables, leveraging knowledge of 200-table floor plan for efficient seating.
- Guided guests to tables and presented menus with clear communication.
- Handled customer requests and resolved complaints promptly.
- Accommodated special seating requests and family needs, ensuring a positive dining experience.
- Managed multiple customer needs simultaneously while executing various tasks effectively.
- Collaborated with wait staff and managers to enhance customer service. wait staff and managers to meet customer expectations.
- Communicated clearly and supported coworkers to keep service running smoothly on busy nights.
- Maintained clean, organized lobby and entrance areas throughout shifts.
- Restocked supplies in dining area and bathrooms.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Education
College -
Bergen Community College
Paramus, NJ09-2026
High School Graduate -
Hasbrouck Heights High School
Hasbrouck Heights, NJ06-2023
Skills
- Front Desk
- Attention to detail
- Multitasking
- Relationship building
- Hospitality
- Patient support
- Customer service and support
- Childcare
- Customer communication
- Host/Hostess
- Time management
- Computer skills
- Cleaning
- Organizational skills
- Phone etiquette
- Typing
- Employee relations
- Visitor management
Personal Information
- Driving License: Yes
- Work Permit: Authorized to work in the US for any employer
- Visa Status: Authorized to work in the US for any employer
Certification
Driver's License
Languages
English
Timeline
Teacher Assistant
Hasbrouck Heights Elementary Schools
06.2025 - Current
Hospital Volunteer
Holy Name Medical Center
01.2025 - 01.2026
Front Desk/Visitor Monitor
Hasbrouck Heights Board of Ed
10.2024 - Current
Hostess
The Cheesecake Factory
03.2024 - 05.2024
College -
Bergen Community College
High School Graduate -
Hasbrouck Heights High School