Emma Trejo
Dallas,TX
Summary
High-energy professional skilled at welcoming guests. Collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks to promote positive dining experiences.
Overview
3
3
years of professional experience
Work History
Server
Darden - Olive Garden
Mesquite, TX
01.2022 - Current
- Maintained records of transactions made during shift as required by law or company policy.
- Followed health safety guidelines when preparing and serving food products.
- Upheld high standards of sanitation in accordance with health department regulations.
- Greeted guests and provided menus.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Assisted in training new servers.
- Stayed informed about daily specials, new menu items, promotions.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
Hostess
Free Range Concepts - Bowl & Barrel
Dallas, TX
08.2021 - 09.2021
- Greeted guests upon arrival and escorted them to their tables.
- Accurately recorded customer information into the reservation system.
- Verified reservations and wait times with customers.
- Demonstrated strong interpersonal skills when interacting with customers.
- Created an enjoyable atmosphere by engaging in friendly conversation with guests.
- Responded appropriately to customer complaints, bringing major issues to the attention of the manager on duty.
- Greeted incoming guests to escort them to assigned dining areas and present menus.
- Answered phones promptly to record and confirm reservations.
- Answered telephone to provide dining information and take reservations.
- Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
Education
Psychology
Dallas College - Eastfield
Mesquite, TXSkills
- Guest Engagement
- Strong Work Ethic
- Adaptability
- Professional Appearance
- Effective customer upselling
- Cash Handling
- Relationship Management
- Service prioritization
- Guest Relations Management
Timeline
Server
Darden - Olive Garden
01.2022 - Current
Hostess
Free Range Concepts - Bowl & Barrel
08.2021 - 09.2021
Psychology
Dallas College - Eastfield
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