Emma Tukuafu
West Jordan,UT
Summary
Ambitious Catering Manager with 10 + years of experience in Hospitality. Leading efficient and profitable service teams. Successful at meeting client needs while increasing revenue by driving sales. Committed to top-tier customer service and upholding professional, approachable attitude.
Overview
13
13
years of professional experience
Work History
Senior Event Manager
Hilton Salt Lake City
09.2024 - Current
- Led event planning and execution for large- medium-scale groups, enhancing client satisfaction and engagement.
- Perform Site visits and planning sites
- Developed comprehensive event timelines and sit down with clients
- Worked closely with Banquet team and Kitchen to ensure best of service
- Day to day detailing BEO's
Catering Sales Manger
Embassy Suites South Jordan
09.2019 - 09.2024
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Prepared sales presentations for clients showing success and credibility of products.
- Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
- Participated in planning meetings, site visits and vendor evaluations to enhance quality of client services.
Accounts Receivable Coordinator
Sheraton Salt Lake City Hotel
11.2012 - 08.2019
- Managed all payments processing, invoicing and collections tasks.
- Monitored past due accounts and pursued collections on outstanding invoices.
- Implemented LightSpeed software to improve billing efficiency and accuracy.
- Coordinating with other accountants and management, accounts receivable coordinators help with monthly general ledger journal entries and accounts receivable reports as well as daily reports about any account errors. They also assist with daily billing reports that note any changes to the customer’s payment terms.
- Created invoices and emailed them out to groups/events
Education
High School Diploma -
Kahuku High School
Kahuku, HIHospitality
Salt Lake Community College
Salt Lake City, UTSkills
- Guest services
- Microsoft Office
- Clear communication
- Guest Satisfaction
- Detailed
- Business growth
- Events planning trends
- Event staff management
- Customer service-driven
- Managing events start to finish
- Events requirements gathering
- Teamwork
Timeline
Senior Event Manager
Hilton Salt Lake City
09.2024 - Current
Catering Sales Manger
Embassy Suites South Jordan
09.2019 - 09.2024
Accounts Receivable Coordinator
Sheraton Salt Lake City Hotel
11.2012 - 08.2019
Hospitality
Salt Lake Community College
High School Diploma -
Kahuku High School