Emma Vandyke
Halethorpe,MD
Summary
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience. I just overall love to provide customers with the best experience possible whenever they’re searching for specific services or products. I am a people’s person with an outgoing personality.
Overview
2
2
years of professional experience
Work History
C.W. Grier Executive Protection and Security Servi
Charles Grier
Randallstown, Maryland
04.2023 - 09.2024
- Facilitated communication between clients, support staff, and law enforcement personnel when required.
- Utilized advanced surveillance techniques to detect potentially hostile persons or situations.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Assisted with customer requests and answered questions to improve satisfaction.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Coordinated and planned work shift schedules according to availability.
Telemarketer
Global LAW 360 LLC
Baltimore, Maryland
11.2022 - 06.2024
- Provided product information, answered questions, and offered solutions to customer inquiries.
- Maintained and recorded customer information in database.
- Identified opportunities for upselling additional products or services based on customer needs.
- Followed up on sales leads through outbound calling.
- Updated customer information in the database accurately.
- Generated sales by prospecting leads, cold calling and negotiating advantageous deals.
- Developed new leads each day at or above quotas.
- Adhered to all applicable laws, regulations, policies, and procedures when conducting telemarketing activities.
- Networked to build client base and promote products to new and existing clients.
- Utilized customer relationship management software for tracking leads and sales efforts.
- Developed relationships with customers to increase sales opportunities.
Waitress
Rolling Road Golf Club
Catonsville, Maryland
05.2022 - 10.2022
- Presented menus and answered questions regarding items.
- Answered questions about menu items, ingredients, and pricing.
- Greeted customers, answered questions and recommended specials to increase profits.
- Developed positive relationships with regular customers through friendly conversation.
- Assisted other wait staff members in times of heavy customer traffic.
- Prepared checks accurately and processed payments promptly.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Served food and beverages to patrons and confirmed complete orders.
- Presented food and beverages to guests at tables.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Utilized POS system to total meal costs and add taxes for final bill calculation.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Garnished dishes and beverages to serve visually appealing menu items.
Education
High School Diploma -
Catonsville High School
Catonsville, MD06-2022
Skills
- Order fulfillment
- Retail marketing
- High-energy attitude
- Sales expertise
- Customer service
- Store maintenance
- Order processing
- Payment processing
- Call center operations
- Filing
- Strong teamwork
- Adaptability and flexibility
Timeline
C.W. Grier Executive Protection and Security Servi
Charles Grier
04.2023 - 09.2024
Telemarketer
Global LAW 360 LLC
11.2022 - 06.2024
Waitress
Rolling Road Golf Club
05.2022 - 10.2022
High School Diploma -
Catonsville High School