Emma Vojack
Mankato,MN
Summary
Pursuing full-time role in customer service and human resources that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise in a diverse enviorment.
Overview
2
2
years of professional experience
Work History
Community Assistant
The Quarters at Ames Student Housing Complex
10.2022 - 08.2024
- Demonstrate excellent customer service in a diverse environment during each encounter with residents, prospects, vendors, and community members
- Monitor community, clubhouse, amenities and other common areas for superior curb appeal, cleanliness, and organization
- Respond to leasing inquiries from prospects by making appointments, conducting tours, and completing follow ups with potential residents
- Supported new residents in their transition to the community by providing information on available resources and amenities.
- Scheduled and coordinated social events that fostered a sense of belonging among community members.
- Used effective communication across language barriers and strived to meet cultural needs of international students and families.
Camp Counselor Specialist/ Rock Climbing Instructor
JCC Apachi Day Camp
06.2022 - 08.2022
- Safely guided 100+ children and adults up a 25 ft outdoor rock wall daily
- Worked with children of varying age, interest, skill, and developmental levels.
- Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
- Led groups of children safely through variety of camp activities.
- Acted as a positive role model, demonstrating strong leadership skills and exemplifying the camp''s core values.
Golf Pro Shop Attendant
Christmas Mountain Golf and Ski Resort
05.2022 - 08.2022
- Maintained a visually appealing retail floor by stocking and organizing merchandise
- Assisted with booking tee times and answering customer inquiries both in-store and over the phone
- Created a welcoming atmosphere by greeting members and guests warmly, providing exceptional service, and addressing any concerns promptly.
- Managed daily operations of the golf facility, maintaining a clean, organized environment for members and guests.
Education
Bachelor of Liberal Arts Studies - Emphasis in Hospitality Management
Iowa State University
Ames, IA12.2024
Skills
- Marketing
- Social Media
- Interpersonal Communication
- Time Management
- Multitasking
- Conflict Resolution
- Documentation Management
- Emotional awareness
Languages
English
Timeline
Community Assistant
The Quarters at Ames Student Housing Complex
10.2022 - 08.2024
Camp Counselor Specialist/ Rock Climbing Instructor
JCC Apachi Day Camp
06.2022 - 08.2022
Golf Pro Shop Attendant
Christmas Mountain Golf and Ski Resort
05.2022 - 08.2022
Bachelor of Liberal Arts Studies - Emphasis in Hospitality Management
Iowa State University
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