Emma Watson
MOUNT VERNON,KY
Summary
Dedicated exercise and sports science student with a strong background in customer service and workplace safety. Demonstrated success in enhancing customer satisfaction at Cracker Barrel Old Country Store and SomerSplash Water Park, leveraging exceptional time management and professional communication skills. Proficient in Microsoft Suite and POS systems, ensuring efficient operations while maintaining rigorous safety standards. Aiming to apply this experience in a dynamic role within the sports and fitness industry.
Overview
4
4
years of professional experience
Work History
Chik Fil A - Federal Work Study
University of the Cumberlands
Williamsburg, KY
09.2023 - Current
- Greet and attend to customers by receiving orders
- Provide up to date information regarding menu and specials
- Utilized advanced POS technology to record sales efficiently.
- Delivered a wide range of food and beverage orders to meet customer needs.
- Ensured timely completion of catering orders, adhering to high-quality standards.
- Performed manager-assigned tasks to support operational goals.
Waitress
Cracker Barrel Old Country Store
Berea, KY
10.2022 - Current
- Greet and attend to customers by receiving orders
- Provide up to date information regarding menu and specials
- Utilized advanced POS technology to record sales efficiently.
- Delivered a wide range of food and beverage orders to meet customer needs.
- Continual checking on tables throughout the service time
- Certified to manage food safety and serve alcoholic beverages to customers of legal age in Kentucky.
- Other duties as related to managerial orders
- These vary and include cleaning tables, floors, fountain machine, coffee maker, rolling of silverware, and any other cleaning service as needed or requested
Internship
Rockcastle Health and Rehabilitation Center
Brodhead, KY
09.2022 - 05.2023
- Organized supplies, restocked supplies, entered patients rooms and restocked supplies
- Cleaned and maintained patient areas
Certified Lifeguard
City of Somerset d/b/a SomerSplash Water Park
Somerset, KY
01.2021 - 01.2023
- American Red Cross lifeguard certified for two years
- Warn swimmers of improper activities or disregard for danger
- Enforce pool regulations and water safety protocols and policies
- Administer first aid when needed in any event of injury, rescue swimmer in distress/danger of drowning
- If necessary, administer CPR
- Maintain pool area free from hazards and all cleaning duties as assigned including, but not limited to, area mopping, bathrooms, and trash collection
Education
Bachelor of Science - Exercise and Sport Science
University of The Cumberlands
trueHigh School -
Rockcastle County High School
Mount Vernon, KY05.2023
Skills
- Office Equipment Maintenance
- Effective Time Management
- Microsoft Suite
- Professional Telephone Communication
- First-Aid Certification
- Customer Service
- Beverage Ordering
- POS
- CPR
- Rescue Techniques
- Workplace Safety Guidelines
- Waitress
Timeline
Chik Fil A - Federal Work Study
University of the Cumberlands
09.2023 - Current
Waitress
Cracker Barrel Old Country Store
10.2022 - Current
Internship
Rockcastle Health and Rehabilitation Center
09.2022 - 05.2023
Certified Lifeguard
City of Somerset d/b/a SomerSplash Water Park
01.2021 - 01.2023
Bachelor of Science - Exercise and Sport Science
University of The Cumberlands
High School -
Rockcastle County High School
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