Summary
Overview
Work History
Education
Skills
Timeline
Generic

Emma Wirtjes

Ames

Summary

Dynamic and customer-focused professional with a proven track record at Hickory Park, excelling in effective communication and teamwork. Recognized for enhancing customer satisfaction through prompt service and conflict resolution. Skilled in cash register operation and maintaining a clean, organized work environment, ensuring compliance with food safety standards.

Overview

3
3
years of professional experience

Work History

Ice Cream Server

Hickory Park
Ames
08.2025 - Current
  • Maintained clean and organized service area throughout shifts.
  • Assisted in inventory management by restocking supplies as needed.
  • Collaborated with team to ensure timely service during peak hours.
  • Prepared special ice cream orders according to customer requests.
  • Served and scooped ice cream, following sizing specifications.

Server

Captains Landing
Moravia
03.2023 - 09.2025
  • Provided excellent customer service in a fast-paced dining environment.
  • Took orders accurately and communicated effectively with kitchen staff.
  • Maintained cleanliness and organization of dining areas throughout shifts.
  • Assisted in training new staff on menu items and service protocols.
  • Handled cash transactions and processed payments efficiently at the register.
  • Resolved customer complaints promptly and professionally to maintain satisfaction.
  • Ensured adherence to health and safety regulations in food service operations.

Cashier

Hyvee
Albia
11.2023 - 05.2024
  • Processed customer transactions efficiently using point-of-sale systems.
  • Maintained accurate cash drawer and balanced transactions at end of shifts.
  • Provided exceptional customer service, addressing inquiries and resolving issues promptly.
  • Managed inventory levels by restocking merchandise and organizing displays effectively.
  • Monitored store cleanliness and organized checkout area for optimal customer experience.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.

Education

Bachelor of Arts - Forensic Psychology

Iowa State University
Ames, IA
05-2027

Associate of Arts -

Indian Hills Community College
Ottumwa, IA
05-2025

High School Diploma -

Albia Community High School
Albia, IA
05-2024

Skills

  • Effective communication
  • Customer service
  • Team collaboration
  • Conflict resolution
  • Relationship building
  • Teamwork
  • Food safety compliance
  • Cleaning and organization
  • Work area cleanliness
  • Cash register operation
  • Working under pressure
  • Sanitization

Timeline

Ice Cream Server

Hickory Park
08.2025 - Current

Cashier

Hyvee
11.2023 - 05.2024

Server

Captains Landing
03.2023 - 09.2025

Bachelor of Arts - Forensic Psychology

Iowa State University

Associate of Arts -

Indian Hills Community College

High School Diploma -

Albia Community High School

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