Emma Wunderlin
Glenshaw,PA
Summary
Adept in guest service and team leadership, enhanced customer satisfaction and team efficiency at Starbucks. Improved ability to solve problems and mediate conflicts, coupled with conversational Japanese skills, contributed to a positive and inclusive environment. Proven reliability and attention to detail.
Overview
5
5
years of professional experience
Work History
Barista
Starbucks
11.2020 - Current
- Maintained a clean and organized workspace for optimal productivity.
- Promoted a welcoming atmosphere by greeting customers and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote an energetic environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests.
- Supported training efforts for new hires.
Cashier
Chick-Fil-A
07.2019 - 10.2020
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
Education
Bachelor of Arts - Political Science, Criminology, Japanese
Kent State University
Kent, OH12.2025
Skills
- Exceptional Customer Service
- Team Leadership
- Problem-Solving
- Reliable and Dependable
- Analytical Thinking
- Adaptive and Creative
- Conflict Mediation
- Conversant in Japanese
- Time Management
- Attention to Detail
- Teamwork and Collaboration
Languages
English
Native or Bilingual
Japanese
Limited Working
Interests
- International Politics
- Criminology
- Foreign Language
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