Emma Ann Hook
Baytown
Summary
Dedicated Childcare Professional skilled in maintaining structured routines and enhancing children's emotional well-being. Communicates effectively with parents, providing updates on daily activities and progress. Committed to creating a safe, nurturing environment that promotes learning and development.
Overview
2
2
years of professional experience
Work History
Babysitter
N/A
Mont Belvieu, TX
01.2024 - Current
- Maintained a structured routine, enhancing children's sense of security and stability.
- Communicated effectively with parents regarding children's progress and daily activities.
- Organized outdoor playdates, fostering teamwork and physical activity among children.
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Maintained a clean and organized environment to ensure the well-being of children under care.
- Prepared healthy, age-appropriate snacks and meals.
- Reassured children when upset providing emotional support and stability.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.
- Taught children to organize toys, wash hands, and share by leading by example.
- Handled conflicts between siblings effectively using conflict resolution techniques resulting in a more peaceful household.
- Improved child safety by vigilantly monitoring play areas and consistently enforcing rules.
- Created a fun and educational atmosphere by incorporating age-appropriate games and activities that promoted learning while keeping children entertained.
- Developed strong relationships with families, establishing trust and rapport to provide quality childcare services tailored to individual family requirements.
- Built lasting bonds with the families I worked with through excellent communication skills creating strong rapport which led me being recommended amongst friends.
Concessions Worker
Mont Belvieu City Park
Mont Belvieu
03.2025 - 05.2025
- Provided excellent customer service in high-volume concession environment.
- Operated cash register and handled transactions accurately.
- Maintained cleanliness and organization of concession stands and equipment.
- Prepared food and beverages following health and safety guidelines.
- Assisted in training new staff on operational procedures and customer service standards.
- Managed inventory levels, ensuring timely restocking of supplies.
- Resolved customer complaints efficiently, enhancing overall satisfaction.
- Collaborated with team members to optimize workflow during peak hours.
- Consistently provided friendly service to promote better customer engagement.
- Kept area, equipment and surroundings tidy and organized to comply with cleanliness standards.
- Enhanced customer satisfaction by providing efficient and friendly service at concession stands.
- Served drinks and snacks to patrons, maintaining professionalism, and supporting individual needs.
- Maintained a positive attitude while managing long lines or addressing challenging situations with customers.
- Maintained clean, organized workspace according to operational standards.
- Communicated with customers to prepare food items and drinks, complying with requests and preferences.
- Collaborated with team members to ensure smooth operations during high-traffic events.
- Handled cash transactions accurately, ensuring proper change was given and maintaining a balanced register.
- Worked with team to provide stellar service during busy periods and meet customer demands.
- Handled cash and processed payments, sorting bills, and maintaining records of transactions.
- Monitored inventory and notified management of deficiencies or shortages.
- Fostered a welcoming atmosphere through consistent professionalism, courtesy, and attentiveness towards all guests.
- Ensured compliance with health and safety regulations through regular cleaning and sanitization tasks.
- Contributed to event success by efficiently restocking supplies during peak hours or intermissions.
- Demonstrated versatility by performing various roles within the concessions team as needed, such as cashier or food preparer.
- Prepared quality products while maintaining proper food safety practices, portion control, and presentation within service goal times.
- Responded to customer complaints to help resolve issues.
- Demonstrated knowledge of food safety and sanitation standards for compliance with regulations.
- Resolved customer complaints promptly, demonstrating empathy and commitment to their satisfaction.
- Streamlined the ordering process for faster transactions and shorter wait times for customers.
- Prepared fresh, high-quality food items according to established recipes and presentation standards.
- Assisted in training new employees, sharing product knowledge and best practices for excellent customer service.
- Reduced food waste by closely monitoring inventory levels and properly storing perishable items.
- Increased customer interest by assembling attractive food displays.
- Followed advanced COVID-19 safety protocols, keeping customers, and colleagues safe despite pandemic conditions.
- Used cash register to tender change and process cash and credit card payments.
- Maintained high standards of customer service in high-volume, fast-paced operations.
- Communicated stand offerings and answered guest questions regarding orders.
- Maintained clean and tidy service area by scrubbing and polishing counters, steaming tables and cleaning glasses and dishes.
- Managed refreshment stand and food concessions at public gatherings, sporting events and concerts.
- Cooked and packaged large batches of food prepared to order or kept hot until needed.
- Prepped food items for later use to save staff time during busy hours.
- Promptly handled all guest concerns, questions, and complaints to boost customer service ratings [Number]%.
- Prepared food orders within [Number]-minute period.
- Loaded perishable items into climate-controlled coolers to prevent food spoilage.
- Created custom orders based on customer dietary preferences and dietary restrictions.
- Prepared and built [Type] food items according to standardized recipes and directions.
- Reconciled receipt totals with cash and credit payments to address shortages with staff members.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Accurately operated cash register to process customer payments.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Replenished serving stations with fresh food and cleaned up spills.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Backed up servers by setting up trays and completing some food deliveries.
- Observed customer purchases in line and differentiated between standard portions.
- Filled out daily shift log to record amount of food prepared, used and leftover.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Documented customer orders and conveyed special requests to kitchen staff.
- Reconciled receipt totals, cash and credit payments to address shortages.
- Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
- Prepared salads, soups and sandwiches for customers.
- Prepared recipe ingredients by washing, peeling, cutting, and measuring.
- Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
- Completed milkshakes and ice cream desserts for customers.
- Brewed coffee and tea and changed out drink station syrups.
- Loaded dishwasher with china and thoroughly hand-washed dishes, pans and utensils to tidy up serving line.
- Delivered exceptional service as illustrated through multiple positive Yelp reviews.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
Education
High School Diploma -
Barbers Hill High School
Mont Belvieu, TXSkills
- Patience and empathy
- Problem-solving
- Time management
- Strong work ethic
- Reliability
- Following directions
- Critical thinking
- Dependability
- Reliability and punctuality
- Flexible scheduling
- Maintaining safe environment
- Child supervision
- Attention to detail
- Conflict resolution
- Toddler care experience
- Adaptability and resilience
- Childcare
- Active listening
- Meal and snack times
- Managing routines
- Housekeeping
- Activity planning
- Schedule management
- School-age children experience
- Routine management
- Homework assistance
- Playing puzzles and games
- Reading and storytelling
- Light housekeeping
- Creative play ideas
- Licensed driver
- Upholding discipline rules
- Infant care experience
- Behavior monitoring
- Age-appropriate activities
- Professionalism and discretion
- Behavior management
- Bathing and dressing
- CPR certified
- Child safety expertise
- Planning physical activities
- Child Development Understanding
- Emergency response
- Child development
- Monitoring screen time
- Diaper changing proficiency
- Park supervision
- Educational activities planning
- Early childhood development
- Early childhood education
- Potty training assistance
- Administering medicines
- Transportation arrangements
- Playtime supervision
- Safe driving
- Multitasking and organization
- Clear communication
- Creative problem solving
- Positive reinforcement
- Cultural sensitivity
- Discipline
- Emotional intelligence
- Basic first aid
- Reliable transportation
- Routine adherence
- Screen time rules
- Responsible driver
- Child safety procedures
- Meal and snack preparation
- Child monitoring
- Follows directions
- Responsible decision-making
- Certified in first aid and CPR
- Emotional and physical development assessment
- Positive and professional
- Overnight care
- Special needs experience
- Board games
- Puzzle and game play
- Nutritional meal preparation
- Personable nature
- Age-appropriate routines
- Exercise and outdoor activities
- Keeping children safe
- Calm demeanor
- Infant and toddler care
- Giving medicines as appropriate
- Teamwork and collaboration
- Multitasking
- Excellent communication
- Organizational skills
- Creative thinking
- Relationship building
- Child safety
- Analytical thinking
- Multitasking Abilities
- Team building
- Adaptability
- First aid
- Decision-making
Accomplishments
- Cared for 2 children ages 4, and 6.
- Achieved 6 National titles from National cheerleading association
- Achieved 2 international from Summit
- Gone to State for choir 2 years and won once
Languages
American Sign Language
Timeline
Concessions Worker
Mont Belvieu City Park
03.2025 - 05.2025
Babysitter
N/A
01.2024 - Current
High School Diploma -
Barbers Hill High School