Emmah Boquette
Grand Rapids,USA
Summary
Detail-oriented professional with 10+ years of experience in customer service, specializing in client relations, team leadership, and high-volume environments. Adept at managing multiple tasks and exceeding client expectations. Passionate about delivering knowledgeable, top-tier service and building lasting relationships.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Waitress/Server
Butchers Union
Grand Rapids, US
05.2022 - 12.2024
- Delivered exceptional service in a high-volume fine dining environment, managing 50+ guests per shift
- Curated and guided guests through a selection of 100+ whiskeys, wine pairings, and custom steak options
- Collaborated with kitchen and bar staff to ensure timely, accurate service
- Maintained a 5-star rating on Resy and contributed to an upscale dining atmosphere
Fine Dining Server
PIATTI
Santa Clara, US
09.2021 - 01.2022
- Managed high guest volume while ensuring seamless service in an upscale setting
- Managed multiple tables efficiently while maintaining an attentive and unobtrusive service.
- Trained in wine and liquor service in order to provide full and positive experiences to guests.
Client Care Specialist
Our Family Friend LLC
Jackson, US
02.2021 - 09.2021
- Communicated with patients to ensure quality care and developed personalized care plans
- Coordinated services and resolved client issues, enhancing satisfaction and care outcomes
Client Care Manager
Our Family Friend LLC
Jackson, US
06.2020 - 02.2021
- Managed client records and coordinated care by matching clients with appropriate caregivers
- Strengthened relationships with referral sources through presentations and networking
Server/Bartender/Hostess/Trainer
Jolly Pumpkin Artisan Ales
Grand Rapids, US
08.2019 - 03.2020
- Developed mixology skills and maintained extensive knowledge of the bar menu
- Operated POS system and ensured guest satisfaction through personalized service
Education
Associate of Science - Psychology
Grand Rapids Community College
Grand Rapids, MISkills
- Exceptional customer service
- Fast-paced service efficiency
- Strong communication skills
- Team collaboration
- Attention to detail
- Conflict resolution
- Menu knowledge & upselling
- POS system & order accuracy
- Professional appearance & demeanor
- Adaptability
- Health & safety awareness
- Empathy & guest care
Certification
Certified Nursing Assistant (CNA), 07/31/24, Proficient in vital sign monitoring, patient care, and maintaining a safe healthcare environment.
Community Service
- NAMI (National Alliance on Mental Illness), Active in mental health advocacy and fundraising efforts.
- Ending World Hunger One Grilled Cheese at a Time, Helped raise funds for hunger relief through a community-driven initiative.
- Siena College, Former D1 Collegiate Water Polo player, showcasing leadership and teamwork.
Timeline
Waitress/Server
Butchers Union
05.2022 - 12.2024
Fine Dining Server
PIATTI
09.2021 - 01.2022
Client Care Specialist
Our Family Friend LLC
02.2021 - 09.2021
Client Care Manager
Our Family Friend LLC
06.2020 - 02.2021
Server/Bartender/Hostess/Trainer
Jolly Pumpkin Artisan Ales
08.2019 - 03.2020
Associate of Science - Psychology
Grand Rapids Community College
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