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Emma Hillig
Perris,CA
Summary
Highly dedicated and detail-oriented professional experienced in providing exceptional administrative support. Proven ability to collaborate effectively with team members and communicate efficiently across all levels of an organization. Known for consistently upholding high standards of precision and accuracy while fostering positive interpersonal relationships. Recognized for innovative thinking, exceeding expectations, and successfully adapting to new challenges.
Overview
3
3
years of professional experience
Work History
Student Assistant - Queer and Transgender Resource Center
CSU San Bernardino
01.2024 - 01.2025
- Greeted incoming office visitors, answered questions, and directed individuals to various campus locations.
- Provided excellent service to students, staff, and community members at the front desk, addressing inquiries and concerns promptly.
- Addressed approximately 20-25 printing requests, phone calls, and resource inquiries per day from students, staff, and community members.
- Facilitated positive campus culture by collaborating with team members on event planning and execution, and by leading events and volunteering to assist in the execution of events held by other campus partners.
Orientation Leader
CSU San Bernardino
04.2023 - 12.2024
- Participated in comprehensive training programs to develop exceptional leadership skills applicable to the role of an Orientation Leader.
- Ensured student success by providing resources, guidance, and support throughout the orientation process, including academic advising, registration, and ensuring a positive transition to campus.
- Served as primary point of contact for incoming students, offering guidance and support to ease their transition.
- Coordinated and led orientation groups of up to 30 students.
- Developed strong connections with students through active listening and empathetic communication skills.
- Sustained collaborative relationships with faculty, staff and administration.
- Addressed variety of student and parent questions and concerns, offering additional resources and references for more detailed information.
Planetarium Programs Instructor
Robert T. Dixon Planetarium
12.2022 - 05.2024
- Conceptualized, designed, and presented planetarium programs to over 25 different visiting groups of approximately 30 people per group.
- Fostered a positive and fun learning environment for children and students to engage in.
- Applied various teaching aids to minimize learning gaps and instruct and motivate students.
- Quickly curated custom programs for visiting K-12 groups catered to their current curriculums.
- Operated and and initiated troubleshooting techniques for planetarium systems and equipment.
Library Assistant/Technician
Riverside City College Library
10.2021 - 06.2022
- Greeted hundreds of professors and students at the front desk, and assisted with approximately 40 campus software, self-service printing, and resource check-out requests per day.
- Organized over 20 library shelves, materials and equipment in clear, alphabetized order.
- Maintained a well-organized collection through diligent shelving, shelf-reading, and inventory management tasks.
- Aided senior library staff in modernizing and digitizing library texts through scanning and digital media organization.
- Contributed to the library's overall mission by performing tasks and responsibilities as assigned, adapting quickly to new challenges and demands.
- Went above-and-beyond in performing additional tasks and exhibiting unique knowledge and skill by providing intermediate technological support and troubleshooting services to students and staff.
Education
Bachelor of Science - Information Technology - Cybersecurity Concentration
California State University
San Bernardino, CA05-2027
Associate of Cyber Defense -
Riverside City College
Riverside, CA01.2022
Associate of Math and Science -
Riverside City College
Riverside, CA01.2022
Skills
- Microsoft Office Suite
- Customer and client relations
- Oral sensitivity
- Strong verbal & written communication
- Collaborative and team-oriented
- Professional demeanor
- Administrative tasks
- Clerical work
- Data entry
- Data organization
- Scheduling
- Bookkeeping
- Computer security & management
- Tech-Savvy
- Detail-oriented
- Typing speed: 60 WPM
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Part TimeContract WorkGig WorkInternshipWork Location
On-SiteRemoteHybridImportant To Me
Work-life balanceCompany CultureFlexible work hoursCareer advancementPersonal development programsAccomplishments
- Successfully hosted an interview and Q&A event by calmly adapting to last-minute schedule conflicts, resulting in an incredibly successful and well-received event.
- Used Microsoft Excel to manage center inventory and expenses.
- Effectively created a user manual for a department's new user management software.
- Responded to over 10 student or community inquiries each day.
- Earned the "Rising Star" award for Orientation Leadership by exhibiting exceptional care, enthusiasm, and skill to students and orientation team.
- Contributed to more than 7 campus events and initiatives, including at least 3 original or personally led events.
- Provided intermediate and detailed technical support to students and staff through achieved knowledge in selected academic field.
- Exhibited exceptional care and helpfulness to students, staff, and parents with unique and personalized needs as a result of personal experience and authenticity.
Software
Microsoft Office Suite (Word, Excel, PowerPoint, etc)
Windows Defender
Canvas LMS
Android OS
Microsoft SharePoint
Oracle VirtualBox
Windows Hyper-V
Microsoft Outlook
Google Suite
Languages
English
Native or Bilingual
Interests
Cybersecurity
Astronomy
Information Security
Social Engineering
Geographic Information Systems
Forensics
Cosmetology
Quote
"It is possible to commit no mistakes and still lose. That is not weakness, that is life."
Captain Jean Luc Picard, "Star Trek: The Next Generation"
Timeline
Student Assistant - Queer and Transgender Resource Center
CSU San Bernardino
01.2024 - 01.2025
Orientation Leader
CSU San Bernardino
04.2023 - 12.2024
Planetarium Programs Instructor
Robert T. Dixon Planetarium
12.2022 - 05.2024
Library Assistant/Technician
Riverside City College Library
10.2021 - 06.2022
Associate of Math and Science -
Riverside City College
Bachelor of Science - Information Technology - Cybersecurity Concentration
California State University
Associate of Cyber Defense -
Riverside City College
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