JENIFFER ZELAYA
Dacula,GA
Summary
Public Policy and Law, and Business Administration graduate skilled in managing confidential records and delivering administrative support across various settings. Bilingual in English and Spanish, with demonstrated ability to adapt communication styles to meet diverse needs. Skilled in multitasking and organization, enhancing operational efficiency and client satisfaction.
Overview
4
4
years of professional experience
Work History
Student Success Center Front Desk Assistant
Young Harris College
Young Harris, Georgia
08.2022 - 12.2023
- Delivered front-desk and administrative support to students, faculty, staff, and campus offices, efficiently responding to inquiries and directing requests to appropriate resources.
- Assisted the Registrar’s Office with transcript requests and other student-record needs while handling confidential academic information with discretion.
- Used Ellucian PowerCampus to access student information and assist with administrative and records-related requests.
- Managed multiple requests and priorities to ensure professional and responsive service in a dynamic front desk environment.
- Organized and maintained records, facilitating document retrieval and correspondence to streamline daily office operations.
- Retrieved and organized historical student records, including locating physical transcripts and documents that were not available electronically.
Academic Tutor
Young Harris College
08.2023 - 05.2026
- Provided individualized tutoring primarily in Spanish, with additional academic support in Statistics and other coursework.
- Explained complex information clearly and adapted communication to individual needs and learning styles.
- Guided students in developing organization, critical thinking, and problem-solving skills.
- Managed appointments and multiple student needs while maintaining dependable and professional communication.
- Proofread student essays and written assignments for grammar, clarity, organization, and accuracy.
Bartender
Brasstown Valley Resort & Spa
08.2024 - 04.2026
- Delivered professional and responsive guest service in a fast-paced, high-volume resort environment.
- Fostered positive guest relationships through clear communication, discretion, and personalized service.
- Balanced competing priorities and time-sensitive requests, ensuring accuracy and attention to detail.
Education
Bachelor of Arts - Business Administration
Young Harris College
Bachelor of Science - Public Policy & Law
Young Harris College
Young Harris, GeorgiaSkills
- Organizational skills
- Recordkeeping
- Confidential information handling
- Microsoft Office Suite
- Professional writing
- Proofreading
- Multitasking and organization
- Time management
- Analytical skills
- Critical thinking
- Customer service
- Legal analysis
Languages
Fluent in English and Spanish
Timeline
Bartender
Brasstown Valley Resort & Spa
08.2024 - 04.2026
Academic Tutor
Young Harris College
08.2023 - 05.2026
Student Success Center Front Desk Assistant
Young Harris College
08.2022 - 12.2023
Bachelor of Arts - Business Administration
Young Harris College
Bachelor of Science - Public Policy & Law
Young Harris College