Emma Josephine Holmes-Wanlass
Iowa City,IA
Summary
Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature. Friendly and reliable cashier offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude.
Overview
3
3
years of professional experience
Work History
Administrative Staff Member
Alli Center
06.2022 - 05.2024
- Facilitated the timely completion of projects by tracking deadlines, prioritizing tasks, and collaborating with cross-functional teams.
- Boosted morale and fostered a positive work environment by coordinating team-building activities and recognizing staff achievements.
- Assisted in the recruitment process by screening resumes, scheduling interviews, and conducting reference checks for potential candidates.
- Provided exceptional customer service through prompt attention to inquiries via phone or email from both internal colleagues and external contacts.
- Maintained strict confidentiality while handling sensitive information related to employee records, financial data, and company policies.
- Increased efficiency in record-keeping by digitizing physical documents using scanning hardware/software solutions while adhering to established guidelines for storage/archiving purposes.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
Cashier
Buffalo Wild Wings
07.2021 - 08.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
Education
BBA - Finance
University of Iowa
Iowa City, IA05.2027
Skills
- File Organization
- Reception duties
- Billing and Invoicing
- Human Resources Support
- Customer Service
- Relationship Building
- Verbal Communication
- Cash Handling
- Reliability and punctuality
- Customer Relations
- Basic Math Competence
- POS system operations
Timeline
Administrative Staff Member
Alli Center
06.2022 - 05.2024
Cashier
Buffalo Wild Wings
07.2021 - 08.2022
BBA - Finance
University of Iowa
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