Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
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Emmaleah Zacha

Gatesville,TX

Summary

Versatile and dynamic professional with a proven track record at Hand and Stone Massage and Facial, enhancing client satisfaction and streamlining operations. Skilled in client confidentiality and exceptional communication, I've effectively boosted team productivity and sales revenue. My strong work ethic and creative thinking have fostered positive client relationships and operational excellence.

Spa professional with strong expertise in guest services, wellness treatments, and operational efficiency. Skilled in maintaining calm and welcoming environment, managing appointments, and upselling spa services and products. Strong focus on team collaboration and achieving client satisfaction, adaptable to changing needs and priorities. Reliable, client-focused, and skilled in delivering top-notch spa experiences.

Spa professional with robust background in delivering exceptional client care and personalized spa treatments. Known for strong focus on team collaboration and achieving client satisfaction. Reliable and adaptable, with proven ability to thrive in dynamic environments. Skilled in client relations, time management, and maintaining tranquil spa setting.

Overview

3
3
years of professional experience

Work History

Spa Associate

Hand and Stone Massage and Facial
05.2024 - 10.2024
  • Maintained a clean and organized workspace, ensuring compliance with safety regulations and reducing accidents.
  • Assisted in training new employees, sharing knowledge of best practices and company procedures.
  • Demonstrated versatility by quickly learning new tasks as required, increasing value within the team.
  • Used hand tools skillfully to complete tasks accurately and efficiently, minimizing material waste and rework.
  • Improved team productivity by effectively communicating with coworkers and supervisors on project requirements.
  • Fostered a positive working environment by consistently demonstrating professionalism, respect, and collaboration with team members.
  • Enhanced client satisfaction by providing exceptional customer service and addressing their needs promptly.
  • Conducted regular audits of treatment rooms for cleanliness standards compliance.
  • Developed strong relationships with clients, resulting in increased loyalty and return visits.
  • Provided knowledgeable recommendations on appropriate treatments based on individual client needs, resulting in high satisfaction rates.
  • Promoted spa packages and retail products effectively, increasing sales revenue for the business.

ToGo Manager /Restaurant Server

Texas Roadhouse
04.2023 - 04.2024
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Improved marketing to attract new customers and promote business.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.

Afternoon Manager

The Laundry Room
04.2022 - 03.2023
  • Provided comprehensive training to new employees, ensuring they were equipped with the necessary skills to succeed in their roles.
  • Conducted regular staff meetings to address any concerns or challenges faced by the team, fostering an open dialogue for problem resolution.
  • Coordinated efforts between afternoon shift workers and morning shift teams seamlessly, resulting in smooth transitions between shifts without any interruptions in work processes.
  • Balanced competing priorities effectively, ensuring that both short-term tasks and long-term projects were completed on schedule.
  • Maintained a safe and orderly work environment, conducting regular safety inspections and addressing potential hazards promptly.
  • Organized team building activities to promote a positive work culture and strengthen employee relationships.
  • Demonstrated strong leadership qualities by guiding employees through challenging situations while maintaining a professional demeanor at all times.
  • Oversaw daily operations, ensuring timely completion of tasks while maintaining high quality standards.
  • Handled any escalated issues that arose during the afternoon shift, taking prompt and appropriate actions to resolve conflicts and maintain a positive work environment.
  • Managed inventory levels effectively, minimizing waste and optimizing resource allocation.
  • Addressed customer concerns promptly, providing exceptional service and resolving issues effectively.
  • Developed strong relationships with team members, fostering open communication and trust among staff.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Assisted in organizing and overseeing assignments to drive operational excellence.

Education

High School Diploma -

Gatesville High School
Gatesville, TX
05-2022

Skills

  • Upselling Services
  • Appointment Scheduling
  • Client Confidentiality
  • Body treatments knowledge
  • Cleaning and sanitation
  • Guest Engagement
  • Spa tours
  • Guest Relations
  • Opening and closing procedures
  • Reception Management
  • Sales and Upselling
  • Client Records Management
  • Laundry Management
  • Linen sorting
  • Strong Work Ethic
  • Teamwork and Collaboration
  • Customer Service
  • Problem-Solving
  • Time Management
  • Attention to Detail
  • Reliability
  • Excellent Communication
  • Organizational Skills
  • Creative Thinking
  • Active Listening

Languages

English
Full Professional

Interests

  • I have a passion for photography and editing photos
  • Crafting and DIY Projects
  • Music
  • Blogging
  • Photography
  • Interior Design
  • Fashion

Timeline

Spa Associate

Hand and Stone Massage and Facial
05.2024 - 10.2024

ToGo Manager /Restaurant Server

Texas Roadhouse
04.2023 - 04.2024

Afternoon Manager

The Laundry Room
04.2022 - 03.2023

High School Diploma -

Gatesville High School

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Emmaleah Zacha