Emmalee Evans
Indianapolis,IN
Summary
Seasoned leader in retail management with a proven track record of supervising sales teams to exceed sales targets. Skilled in staff training, inventory management, and customer service excellence, ensuring smooth store operations and enhanced shopping experiences. Demonstrated ability to implement effective sales strategies and improve team performance through hands-on coaching and motivational leadership. Successfully boosted customer satisfaction rates through innovative service initiatives.
Dedicated and hardworking professional successful at leading and motivating retail workers to provide exceptional service every time. Knowledgeable about end-to-end store operations with history of targeting improvements to enhance operations.
Overview
13
13
years of professional experience
Work History
Area Supervisor
Ross Dress for Less
Indianapolis, IN
11.2024 - Current
- Trained new employees on policies, procedures, product knowledge, customer service techniques.
- Enforced company policies while maintaining a fair and consistent approach among staff members.
- Conducted department walkthroughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
- Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
- Kept areas clean, neat, and inspection-ready to comply with product guidelines.
- Counted and balanced registers.
- Developed and maintained a positive working environment for all staff members.
- Monitored employee work and determined benchmarks for performance indicators.
- Responded promptly to any emergency situations that may have arisen during business hours.
- Used Point of Sale register system to complete transactions.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Processed credit card payments and counted back change and currency with accuracy rate.
- Established area team schedule and planned production.
- Collaborated with upper management regarding changes in policy or procedure that could improve workflow efficiency.
- Coached staff on strategies to enhance performance and improve customer relations.
- Trained new employees on company policies and procedures.
- Directed and supervised staff performance.
- Delegated work to staff, setting priorities and goals.
- Resolved customer complaints in a timely manner, escalating when necessary.
Backroom Supervisor
Ross Dress for Less
Indianapolis, IN
04.2022 - 08.2023
- Coordinated with management to identify and resolve inventory discrepancies.
- Collaborated with sales floor associates to replenish merchandise as needed.
- Managed inventory by receiving and processing shipments efficiently.
- Completed or assisted with difficult or skilled tasks.
- Assisted in training and developing new backroom team members.
- Monitored workers and reviewed completed work for proper performance.
- Organized stockroom to ensure easy access to products.
- Trained new backroom associates in inventory procedures and system use.
- Stored items in orderly and accessible manner in warehouse tool rooms, supply rooms, or other areas.
- Maintained organized storage areas, ensuring proper placement of merchandise.
- Participated in store recovery to keep merchandise displays neat and organized.
- Ensured safety procedures were followed to prevent injury or damage to goods.
- Utilized handheld devices for tracking merchandise and updating inventory data.
- Kept stockroom clean and neat for maximum productivity.
- Unloaded incoming trucks and stocked merchandise in correct storage areas.
- Executed price changes, markdowns, and transfers as directed.
- Collaborated with Store Manager and other department supervisors regarding special projects or promotions.
Area Supervisor
Ross Dress for Less
Indianapolis, IN
08.2021 - 11.2021
- Counted and balanced registers.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Trained new employees on policies, procedures, product knowledge, customer service techniques.
- Kept areas clean, neat, and inspection-ready to comply with product guidelines.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Oversaw recruitment, hiring, and onboarding processes to build a high-performing team.
- Monitored employee performance, providing feedback and coaching as needed.
- Scheduled staff shifts to ensure adequate coverage during peak hours.
- Managed team performance through regular evaluations, feedback, and goal-setting.
- Enforced company policies while maintaining a fair and consistent approach among staff members.
- Managed payroll activities including timesheets submission and approval process.
- Developed and maintained a positive working environment for all staff members.
- Responded promptly to any emergency situations that may have arisen during business hours.
- Resolved customer complaints and issues swiftly to maintain high service standards.
- Delegated work to staff, setting priorities and goals.
Store Manager in Training
Walmart
Indianapolis, IN
06.2017 - 06.2021
- Addressed customer complaints in a timely manner to maintain positive relationships.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Performed regular maintenance on equipment and coordinated repairs when necessary.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Participated in weekly meetings with other store managers to discuss best practices.
- Formed and sustained strategic relationships with clients.
- Prepared staff work schedules and assigned team members to specific duties.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Implemented successful business strategies to increase revenue and target new markets.
- Established effective communication channels between store associates, customers, vendors, and corporate office personnel.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Developed long-term strategies for increasing profitability within the store location.
- Ensured compliance with all applicable laws regarding safety regulations.
- Ensured accurate cash handling procedures were followed at all times.
- Developed and implemented store policies and procedures to ensure customer satisfaction.
- Created monthly budget projections based on historical data.
- Resolved conflicts between employees or customers in a professional manner.
- Generated weekly sales reports for management review.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Delegated work to staff, setting priorities and goals.
- Maintained cleanliness standards throughout the store by delegating duties among staff members.
- Coordinated events such as grand openings or special promotions.
- Monitored inventory levels and restocked shelves as needed.
- Processed daily cash deposits, reconciled discrepancies, and tracked financial data.
- Assisted in recruiting, hiring, training, and developing new team members.
- Analyzed market trends and competitor activity to identify opportunities for growth.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Worked effectively in team environments to make the workplace more productive.
Assistant Store Manager
Walmart
Indianapolis, IN
06.2015 - 06.2017
- Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
- Developed an effective system for tracking inventory levels, ensuring stock is available when needed.
- Assisted in recruiting efforts by interviewing candidates for open positions in the store.
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
- Oversaw aspects of maintenance, inventory, and daily activity management.
- Handled scheduling for store shifts to achieve adequate staffing.
- Reviewed inventory and sales records to prepare reports for management and budget departments.
- Analyzed market trends to identify opportunities for product expansion or improvement.
- Maintained a safe working environment by enforcing safety regulations.
- Ensured compliance with all safety regulations throughout the store premises.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Coached and developed store associates through formal and informal interactions.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Supervised cashiers in processing credit, debit and cash payments to streamline sales.
- Managed day-to-day operations including scheduling shifts, assigning tasks.
- Maintained inventory by checking merchandise to determine levels.
- Conducted regular performance reviews of staff members in order to identify areas for improvement.
- Coordinated with vendors to secure product availability at competitive prices.
- Answered customer questions and addressed problems and complaints in person and via phone.
- Identified areas of operational inefficiency and implemented solutions to streamline processes.
- Supervised cash handling processes to ensure accuracy of transactions.
- Checked monthly sales and performance reports to support operational planning and strategic decision-making.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Organized weekly meetings with department heads to review progress on key objectives.
Team Leader
Walmart
Indianapolis, IN
06.2013 - 06.2015
- Implemented quality control measures to uphold company standards.
- Assisted Human Resources in recruiting qualified candidates for open positions within the Department.
- Ensured compliance with all safety regulations in the workplace.
- Analyzed sales data and market trends to adapt strategies and maximize profitability.
- Recruited and trained new employees to meet job requirements.
- Monitored daily sales figures to track trends in customer buying behavior.
- Collaborated with other departments to ensure smooth flow of operations across multiple teams.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Managed daily operations, ensuring efficient workflow and productivity.
- Led team meetings to communicate targets, share updates, and gather feedback.
Overnight Stocker
Walmart
Indianapolis, IN
06.2012 - 06.2013
- Recognized by management for providing exceptional customer service.
- Worked effectively in team environments to make the workplace more productive.
- Compared merchandise invoices to items actually received.
- Provided excellent customer service when assisting customers in finding desired items or answering questions about products or services offered.
- Maintained an orderly appearance at all times throughout the store.
- Conducted price changes as needed, following established procedures.
- Used proper case cutting techniques to cut and sort stock loads.
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
Education
Some College (No Degree) - Mortuary Science
Ivy Tech Community College of Indiana
Indianapolis, INSkills
- Supply chain distribution
- Customer service oversight
- Continuous improvements
- Employee performance management
- Production management
- Inventory control
- Workforce planning
- Task delegation
- Sales tracking
- Documentation skills
- Multi-unit management
- Directing workers
- Profitability optimization
- Reporting skills
- Work planning and scheduling
- Risk management
- Equipment inspection
- Team management
- Quality control
- Cost reduction
- Safety management
- Project planning
- Employee engagement
- Program leadership
Timeline
Area Supervisor
Ross Dress for Less
11.2024 - Current
Backroom Supervisor
Ross Dress for Less
04.2022 - 08.2023
Area Supervisor
Ross Dress for Less
08.2021 - 11.2021
Store Manager in Training
Walmart
06.2017 - 06.2021
Assistant Store Manager
Walmart
06.2015 - 06.2017
Team Leader
Walmart
06.2013 - 06.2015
Overnight Stocker
Walmart
06.2012 - 06.2013
Some College (No Degree) - Mortuary Science
Ivy Tech Community College of Indiana