Emmalee Morgan
Thomasville,NC
Summary
Detail-oriented and empathetic professional with 13+ years’ experience in managing accessibility-related operations within higher education, while devising strategic plans and regulating administrative tasks. Proven success in offering quality support to students regarding accommodations, diversity, and accessibility barriers. Excel at enhancing staff performance by orchestrating engaging training sessions on policies and solutions. Adept at building professional relationships with stakeholders, as well as leading and empowering skilled teams. Recognized for increasing students’ participation by launching computer programs.
Overview
13
13
years of professional experience
Work History
Accessibility Specialist
High Point University
High Point, NC
10.2020 - Current
- Aid Director in collecting and analyzing data to ensure our students are served effectively
- Offer quality services to students and stakeholders directly, via phone calls, or virtually while collaborating with team members to devise robust solutions, resulting in enhancing overall operations
- Facilitate campus units and departments by planning and orchestrating engaging training sessions regarding accessibility issues and policies to improve understanding
- Deliver proactive assistance to Director in formulating and implementing strategic plans
- Played an integral part in deploying new disability management system by designing innovative solutions for the program
- Aided 8 staff personnel during software migration by transferring disability documentation, case notes, and accommodations information for 1700 students
- Prepared spreadsheets to upload necessary information correctly and run file code utilizing PowerShell to rename and group files swiftly and effortlessly.
Academic Testing Coordinator
Tarleton State University
Stephenville, TX
08.2017 - 10.2020
- Provided strategic oversight and direction to staff personnel pertaining to one of the two programs within Center for Access and Academic Testing for Fort Worth and Stephenville campuses
- Received commendation from Director for the provision of quality support in creating strategic plans, managing budget operations, and supervising over 10 staff members
- Drafted testing schedules for various locations, maintained confidentiality of testing materials to avoid cheating, and integrated special accommodations to facilitate students with disabilities
- Supported front desk staff by formulating and updating detailed troubleshooting guide and knowledge base, while ensuring compliance of all activities with testing policies and standards
- Designed vital test scheduling process for effective use of testing seats available, as well as established and managed new testing center at Fort Worth campus.
Disability Services Coordinator
Tarleton State University
Stephenville, TX
08.2013 - 07.2017
- Spearheaded and seamlessly managed a program in Center for Access and Academic Testing for Stephenville, Midlothian, Fort Worth, and Waco Campuses
- Fulfilled participants’ needs by translating governing board orders into practical front-line service policies, while preparing documents for audit and regulatory exams to share insights with management
- Conducted interviews and shortlisted candidates to recruit highly skilled staff personnel with the aim of ameliorating productivity and workflow efficiency by 20%
- Delivered presentations at university events to improve understanding of students with disabilities, as well as participated in training sessions to gain knowledge of Texas Rehabilitation Act and ADA
- Recognized for meticulously transferring 400+ student files regarding disability services into new CRM program from hard copy with accuracy and precision.
American Sign Language Interpreter
Tarleton State University
Stephenville, TX
08.2010 - 08.2013
- Assisted students with hearing disabilities by offering exceptional communication access services during lectures, group meetings, and academic activities
- Assessed and revised briefing materials thoroughly prior to translations
- Liaised with subject-matter experts and colleagues to grasp in-depth understanding regarding various concepts of translation and interpretation
- Boosted client satisfaction rate significantly by providing contextual information for better understanding of translations, while utilizing specialized dictionaries to identify meaning of slang.
Education
Bachelor of Science in Psychology -
Appalachian State University
Master of Science in Applied Psychology -
Tarleton State University
01.2020
Skills
- Accessibility Management
- Strategic Planning & Implementation
- Reporting & Documentation
- Program Management
- Research & Analysis
- Continuous Process Improvement
- Database Management
- Relationships Building
- Staff Training & Leadership
- Regulatory Compliance
- AIM
- Starfish
- Banner
- Blackboard
- Canvas
- DegreeWorks
- EAB
- RegisterBlast
- Syncplicity
- Accommodate
- HTML
- POS
- Microsoft Office Suite
- Google Suite
- Student Records Management
- Customer Experience
Accomplishments
- Collaborated with team of 3 in the transfer of 1700 students from AIM to Accommodate.
- Used Microsoft Excel to develop spreadsheets that allowed the transfer of 1700 students to another disability management system.
- Supervised team of 10 staff members.
- Trained instructors on how to provide accommodations.
Affiliations
- Member, Alpha Chi National Collegiate Honor Society
- Member, North Carolina Association on Higher Education & Disability
- Member, American Legion Auxiliary
- Former Member, Association on Higher Education & Disability
- Former Member, National College Testing Association
Timeline
Accessibility Specialist
High Point University
10.2020 - Current
Academic Testing Coordinator
Tarleton State University
08.2017 - 10.2020
Disability Services Coordinator
Tarleton State University
08.2013 - 07.2017
American Sign Language Interpreter
Tarleton State University
08.2010 - 08.2013
Bachelor of Science in Psychology -
Appalachian State University
Master of Science in Applied Psychology -
Tarleton State University
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