Emmaleigh McDanal
Moody,AL
Summary
Accomplished Lab Manager with a proven track record at Complete Health across three states, adept in leading critical projects and training programs that significantly enhance operational efficiency. Skilled in data management and critical thinking, excelling in developing solutions that improve patient care. Known for detail-oriented and self-motivated approach, my leadership has saved labs from closure and streamlined workflows across all markets of Complete Health.
Overview
6
6
years of professional experience
Work History
Specimen Intake Manager
Complete Health
07.2023 - Current
- Led remedial training for laboratory staff in Florida market resulting in saving lab from being shut down in Florida.
- Led complete start up and expansion of specimen processing department at Core lab, whom were trained to handle high complexity specimen issues and rejections for Alabama market.
- Adheres to all CAP,CLIA, and COLA regulations.
- Designed Multi-component schedule and work flow for ancillary department at Simon Williams location including 7 modalities.
- Led Epion project for ancillary department, redoing all Imaging paperwork in Athena.
- Led implementation of new work flows at 10 remote sites that has drastically improved patient care.
- Manage disciplinary actions, schedules, quality control, hiring, and provider concerns for 10 locations.
- Create contingency plans and SOPs for times of potential crisis.
- Manage all phlebotomy staff in Alabama market interim.
- Manage phlebotomy supervisor for Alabama market and laboratory staff in Virginia market remotely.
- Manage ancillary front desk at Simon Williams consisting of 4 FIR.
Medical Laboratory Technician
Complete Health
11.2019 - 07.2023
- Assisted in complete lab start up and expansion, validations on multiple platforms, and coordinating appointment times for instrumentation set up, along with repairs.
- Trained on clinic with buckets, check in, and medical assistant work.
- Worked with providers on concerns about lab reference ranges.
- Analyze experiment and test results to validate adherence to standards of CLIA.
- Effectively research lab trends caused in patient populations and communicating those trends to physicians, to aid in diagnosis.
- Maintain daily, weekly, monthly, and as needed maintenance on several instruments such as Vitros 5600, Sysmex 330,sysmex 550, 120 urine analyzer, and Triage Meter.
- Assisted in the training of new staff members, ensuring proper knowledge transfer and adherence to safety protocols.
Medical Laboratory Technician Team Lead
Laboratory Corporation Of America
05.2019 - 10.2019
- Led team in instrumentation start up and quality control testing for molecular department running thousands of samples daily.
- Proficient on COBAS, Tigris, Radius, Panther, and EUROIMMUN.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Maintained daily and monthly maintenance on multiple machines such as Tigris, COBAS, Radius, and EUROIMMUN.
- Located disease markers and outlined findings in thorough reports for clinicians.
- Handled specimens according to laboratory protocols to maximize accuracy and precision of specimen results.
Medical Customer Service Representative (CSSR)
Laboratory Corporation Of America
09.2018 - 10.2019
- Ensured patient quality when answering emails dealing with clinical client concerns of specimen handling for more accurate results.
- Worked vigorously towards finding new ways to meet turn around time.
- Provided primary customer support to internal and external customers in fast-paced environment.
- Wrote procedure manuals, and instruction guides called standard operating procedures.
- Provided ample support to team members, providing creative solutions to complex challenges regarding scheduling, conflict resolution and medical care.
- Fielded concerns surrounding patients and care, liaising between physician, patient and insurance company.
- Managed high call volume with professionalism and empathy, ensuring timely resolution of customer concerns.
- Handled sensitive patient information with confidentiality, adhering to HIPAA regulations at all times.
Medical Laboratory Assistant
Laboratory Corporation Of America
09.2018 - 05.2019
- Prepared samples to be run for Chlamydia, Trichomonas & Neisseria gonorrhoeae, Human Papilloma Virus and Tuberculosis.
- Wrote strict Standard Operating Procedure guidelines for preparing samples to prevent cross contamination with instrumentation.
- Provided training for preparing Quanterferion samples along with Tigris preparations needed to prevent cross contamination of instrumentation.
- Worked multiple pending reports, also located specimen that had been lost.
- Maintained confidentiality of all patient information to conform to HIPAA, internal and other regulatory standards.
- Used Microsoft Word and other software tools to create documents and other communications.
Education
Associate of Applied Science - Medical Laboratory Technician
Jefferson State Community College
Birmingham, AL05.2019
Medical Laboratory Technician Short Certificate - Medical Laboratory Technician
Jefferson State Community College
Birmingham, AL10.2018
Skills
- Accomplished Leader
- Employee Supervision
- Critical Thinking
- Employee Performance Evaluations
- Employee Recruitment and Hiring
- Task Prioritization
- Policy and Procedure Development
- Risk Management
- Strategic Planning
- Schedule Management
Accomplishments
- Knowledgeable in standards of Value based care and work to ensure integrity of those standards.
- Knowledgeable on preferred workflows of the Greystone providers from the front desk check in to the medical assistants duties.
- Knowledgeable on how to work buckets within the clinic and trained lab staff with this knowledge base.
- Supervised team of 28 staff members across Complete Health Ancillary.
- Developed a department at Core lab to handle high complexity issues to ensure provider satisfaction.
- Assisted in complete lab implementation for Complete Health Greystone to the standards of Complete Health's Chief medical officer.
- Led the set up and implementation of Epion for the entire ancillary department.
- Assisted in reaching 5 star in mammo for value based care.
Timeline
Specimen Intake Manager
Complete Health
07.2023 - Current
Medical Laboratory Technician
Complete Health
11.2019 - 07.2023
Medical Laboratory Technician Team Lead
Laboratory Corporation Of America
05.2019 - 10.2019
Medical Customer Service Representative (CSSR)
Laboratory Corporation Of America
09.2018 - 10.2019
Medical Laboratory Assistant
Laboratory Corporation Of America
09.2018 - 05.2019
Associate of Applied Science - Medical Laboratory Technician
Jefferson State Community College
Medical Laboratory Technician Short Certificate - Medical Laboratory Technician
Jefferson State Community College
Similar Profiles
Tanjanika HarrisonTanjanika Harrison
Registered Medical Assistant at Complete HealthRegistered Medical Assistant at Complete Health
Audrey WinfieldAudrey Winfield
Medicare Risk Adjustment Coder at Complete HealthMedicare Risk Adjustment Coder at Complete Health
Jeniah StephensJeniah Stephens
First Impression Receptionist at Complete HealthFirst Impression Receptionist at Complete Health