Summary
Overview
Work History
Education
Skills
Timeline
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Emmalie Demmers

East Lansing,MI

Summary

Reliable Shift Leader with close to five years at Biggby Coffee. Excellent motivational leader successfully communicates duties and tasks. Dedicated to providing highest standard of service and creating warm and welcoming environment for customers.

Overview

4
4
years of professional experience

Work History

Shift Leader

Biggby Coffee
08.2021 - Current
  • Assisted in training team members on operational procedures and safety standards.
  • Maintained cleanliness and organization of work areas to ensure operational efficiency.
  • Implemented customer service best practices to enhance guest satisfaction and experience.
  • Adapted quickly to changing priorities, demonstrating flexibility in a fast-paced environment.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
  • Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.

Education

DeWitt High School
DeWitt, MI
05.2023

Skills

  • Positive attitude
  • Cash handling
  • Team leadership
  • Problem-solving
  • Flexible schedule
  • Team motivation

Timeline

Shift Leader

Biggby Coffee
08.2021 - Current

DeWitt High School

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Emmalie Demmers