Emmalie Galvin
Honolulu
Summary
Versatile professional with a background in food service and guest relations. Known for strong problem-solving abilities and a commitment to safety and sanitation standards. Quick learner, ready to commit to any challenge. Aspires to excell at any presented task, not afraid to ask questions to improve skills and knowledge.
Overview
4
4
years of professional experience
Work History
Crewmember / Fast Food Cashier
Raising Cane's Restaurants
10.2024 - 08.2025
- Delivered exceptional customer service in fast-paced environment.
- Operated kitchen equipment efficiently to prepare food items.
- Maintained cleanliness and organization of dining and kitchen areas.
- Assisted team members in achieving daily operational goals.
- Ensured positive customer experience while maintaining a fast work pace.
- Followed safety and sanitation guidelines to ensure compliance.
- Worked front counter, drive-thru and other areas.
- Trained new team members on procedures, customer service, and sales techniques.
Barista / Wedding Cake Consultant
Alaska Cake Studio
04.2024 - 10.2024
- Prepared high-quality coffee beverages following established recipes and standards.
- Operated espresso machines and grinders to ensure optimal performance and consistency.
- Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
- Maintained cleanliness and organization of workstations, adhering to health and safety regulations.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Handled wedding cake tastings and consulting.
- Used creativity to ensure costumers left happy with overall cake design and layouts.
Gate Attendant
Alaska Raceway Park
02.2021 - 07.2024
- Managed entry point operations, ensuring smooth vehicle flow and adherence to safety protocols.
- Monitored guest access and validated tickets to maintain event security and compliance standards.
- Provided excellent customer service by assisting guests with inquiries and addressing concerns promptly.
- Trained new staff on operational procedures, enhancing team efficiency and service quality.
- Enhanced visitor experience by providing friendly and efficient service at the entrance gate.
- Provided essential information on park rules, regulations, and safety guidelines to ensure visitor compliance.
Barista
Starbucks, Target
05.2023 - 04.2024
- Prepared high-quality beverages in accordance with company standards.
- Maintained cleanliness and organization of workstations to ensure efficient operations.
- Served customers promptly, enhancing overall customer satisfaction and experience.
- Trained new baristas on beverage preparation techniques and customer service excellence.
- Assisted in inventory management by tracking stock levels and by organizing and stocking primary and secondary stock areas.
- Implemented new drink recipes, contributing to seasonal menu offerings and promotions.
- Resolved customer complaints effectively, ensuring a positive resolution and repeat business.
Education
Bachelor of Science - Marine Biology
UH Manoa
Honolulu, HI05-2029
High School Diploma -
Wasilla High School
Wasilla05-2025
Skills
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Clear communication
- Attention to detail
- Interactive communication skills
- Safe food handling
- Safety awareness
- Food preparation
- Valid Driver's license
- Creativity and innovation
- Supplies monitoring and restocking
- Adaptability and flexibility
- Cleaning and sanitizing
Languages
French
Limited Working
Interests
- Creative Hobbies (ie Crocheting, Tattoo Design, Painting, Quilting)
- Avid Reader
- Houseplants & Gardening
- Research/Learning
- Community Education
- Marine Life
- Marine Ecosystems
Timeline
Crewmember / Fast Food Cashier
Raising Cane's Restaurants
10.2024 - 08.2025
Barista / Wedding Cake Consultant
Alaska Cake Studio
04.2024 - 10.2024
Barista
Starbucks, Target
05.2023 - 04.2024
Gate Attendant
Alaska Raceway Park
02.2021 - 07.2024
Bachelor of Science - Marine Biology
UH Manoa
High School Diploma -
Wasilla High School