Summary
Overview
Work History
Education
Skills
Websites
Certification
Languages
Timeline
Generic

EMMALINE FOFANA

Houston

Summary

Results-driven professional with a proven track record in delivering exceptional customer service and technical support. Skilled in troubleshooting and resolving complex technical issues for maximum customer satisfaction. Experienced in maintaining accurate records, providing detailed documentation, and adapting quickly to new technologies. Seeking to leverage a diverse skill set to contribute to the success of a dynamic organization in a customer service or technical support role.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Insurance Agent

TTEC
07.2023 - Current
  • Built relationships with clients using active listening and issue resolution to provide excellent service.
  • Determined client needs and financial situations by listening and scheduling fact-finding appointments.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Maintained high standards of customer service by building relationships with clients.
  • Responded to customer calls swiftly to resolve issues and answer questions.

Caregiver

Cornerstone Caregiving
05.2022 - 02.2023
  • Assisted with activities of daily living, including bathing, grooming, dressing, and toileting
  • Observed and reported changes in the individual's physical or mental condition to healthcare professionals or family members
  • Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
  • Engaged in conversation and companionship to promote emotional wellbeing
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.

Intake Specialist

Law Office Of Bryan Fagan
02.2022 - 10.2022
  • Meet or exceed sales targets and performance metrics set by the employer
  • Maintained and updated organized client contact information to keep in touch with clients and provide updates on cases.
  • Liaised with other paralegals and legal staff to complete common tasks on schedule.
  • Maintained accurate and detailed records of client interactions, policy details, and sales transactions
  • Managed scheduling of court calendars and deadlines to maintain smooth flow of firm operations.

Education

Nursing

Houston Community College

Phlebotomist - Phlebotomy

Integrated Health Solutions
Houston, TX
09-2023

Nursing

Blinn College
08-2019

Skills

  • Programming
  • Customer Support
  • IT Support
  • Problem Solving
  • Organization
  • Health insurance
  • Compassionate client care
  • Adaptability and flexibility
  • Medical record-keeping

Certification

  • Life, Acc, Health Insurance License


  • Phlebotomy Certification

Languages

Krio
Full Professional
Spanish
Professional Working

Timeline

Insurance Agent

TTEC
07.2023 - Current

Caregiver

Cornerstone Caregiving
05.2022 - 02.2023

Intake Specialist

Law Office Of Bryan Fagan
02.2022 - 10.2022

Nursing

Houston Community College

Phlebotomist - Phlebotomy

Integrated Health Solutions

Nursing

Blinn College

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EMMALINE FOFANA