Emmaline Smith
Buffalo,New York
Summary
Dedicated and Empathetic individual with over 10 years of medical and customer service experience. Whom is committed to obtaining the highest level of customer and patient satisfaction. With a, detailed understanding of the medical field including, medical policies and medical terminology.
Overview
10
10
years of professional experience
Work History
Baker
Great Lakes Coffee Roasting
Clarence, NY
12.2023 - Current
- Maintained accurate inventory of baking supplies and ingredients.
- Prepared dough for a variety of bakery items such as breads, pastries, pies, cakes and cookies.
- Measured out ingredients accurately to ensure consistent product quality.
- Operated ovens and other equipment to bake products according to established recipes.
- Followed food safety guidelines while preparing all food items.
- Ensured that all health regulations were followed at all times while working in the kitchen.
Server
Carmines
Williamsville, NY
10.2014 - Current
- Customer Service
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Handled money transactions accurately while following company procedures for handling cash payments.
- Followed health safety guidelines when preparing and serving food products.
- Frequent use of computers and phones
- Time Management and Organization Skills used when taking care of customers
- Operated POS terminals to input orders, split bills and calculate totals.
Medical Assistant
Century Airport Pediatrics
Cheektowaga, NY
05.2021 - 07.2024
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Prepared laboratory specimens for analysis and organized lab results for review by the physician.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Inspected equipment to ensure proper working order prior to use on patients.
- Organized patient charts before each day's clinic sessions began.
- Collected samples from patients for laboratory testing purposes.
Nurse Assistant
Sisters of Charity Hospital
Buffalo, NY
05.2018 - 05.2021
- Assisted nurses with daily patient care.
- Provided companionship to patients by talking to them, listening to their concerns, and helping them stay positive.
- Changed bed linens, cleaned patient rooms and assisted with transfers of patients in wheelchairs or beds as needed.
- Answered call lights promptly and responded to requests from patients in a timely manner.
- Recorded observations on patient charts regarding activities of daily living, intake and output levels
- Cared for infant and postpartum patients.
- Ensured that medical equipment was properly maintained and functioning correctly.
- Helped maintain a safe environment by adhering to infection control protocols such as handwashing techniques before touching any patient or equipment.
- Use of phones.
- Use of computer, including medical charting systems.
Certified Nursing Assistant
Greenfields Health and Rehab
Lancaster, NY
07.2015 - 11.2017
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
- Provided basic patient care by taking vital signs, measuring height and weight, and recording intake and output.
- Reported changes in patient condition to registered nurse or physician.
- Transported patients to treatment units, using wheelchair or strher.
- Answered call lights promptly and responded to patient needs accordingly.
- Turned and repositioned bedridden patients on a regular schedule to prevent bedsores.
- Served meals to patients in their rooms and assisted with feeding when needed.
- Cleaned and sanitized patient rooms according to established protocols.
Education
High School Diploma -
Maryvale Highschool
Cheektowaga, NY06-2015
Skills
- HIPAA Compliance
- Patient Scheduling
- Patient-focused care
- Medical Terminology
- Payment Collection
- Vital sign monitors
- Equipment Sterilization
- Customer Service
- Customer Satisfaction
- Hardworking and Responsible
- Multitasking
- Microsoft Word
- Task Prioritization
Timeline
Baker
Great Lakes Coffee Roasting
12.2023 - Current
Medical Assistant
Century Airport Pediatrics
05.2021 - 07.2024
Nurse Assistant
Sisters of Charity Hospital
05.2018 - 05.2021
Certified Nursing Assistant
Greenfields Health and Rehab
07.2015 - 11.2017
Server
Carmines
10.2014 - Current
High School Diploma -
Maryvale Highschool
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