Emma M. Phillips
Gardendale,AL
Summary
Dedicated Team Leader with expertise in quality assurance initiatives, issue resolution and interpersonal communication. Proficient with project management, personnel training and production scheduling. Sets example for work ethic, punctuality and quality.
Overview
17
17
years of professional experience
1
1
year of post-secondary education
1
1
Certification
Work History
Team Leader
Mercedes Benz
Vance, Alabama
03.2020 - Current
- Coordinated team activities to ensure smooth daily operations.
- Assisted in training new team members on procedures and safety protocols.
- Communicated updates and information effectively among team members.
- Supported management in implementing company policies and procedures.
- Participated in team meetings to discuss goals and progress regularly.
- Offered training and support to keep team members motivated and working toward objectives.
- Completed daily quality assurance duties to provide feedback for improvements.
E’s Anointed Hands Spa and Salon
Owner Operator Independent
Birmingham, Alabama
03.2018 - Current
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Consulted with clients to determine desired hairstyles and preferences.
- Performed haircuts, coloring, and styling using various techniques and tools.
- Managed appointment scheduling to optimize client flow and service times.
- Greeted customers, answered phones and booked appointments.
Sales Associate
Kay Jewelry
Leeds, Alabama
09.2016 - 12.2017
- Assisted customers in selecting jewelry items to meet their needs.
- Maintained product displays to ensure a visually appealing environment.
- Processed transactions accurately using point-of-sale systems.
- Organized inventory and replenished stock as needed throughout the store.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Worked with fellow sales team members to achieve group targets.
Hairstylist
Audrey touch of Beauty
Birmingham, Alabama
09.2008 - 12.2017
- Consulted with clients to determine desired hairstyles and preferences.
- Performed haircuts, coloring, and styling using various techniques and tools.
- Maintained cleanliness and organization of workstations throughout the day.
- Managed appointment scheduling to optimize client flow and service times.
2nd Key holder
Jos A Bank
Leeds, AL
09.2015 - 09.2016
- Assisted customers with product selection and provided tailored recommendations.
- Managed store opening and closing procedures to ensure security.
- Organized merchandise displays to enhance visual appeal and accessibility.
- Provided customer service including cashiering, merchandising and restocking shelves.
Education
Cosmetologist - Cosmetology
J Jireh International School of Cosmetology
Birmingham , Al 07.2019 - 05.2020
Some College (No Degree) - Business Administration
Lawson State Community College
Birmingham , ALSkills
- Team management
- Employee training
- Quality assurance
- Policy implementation
- Staff training
- Task delegation
- Overseeing daily activities
Certification
- Medical coding
References
References available upon request.
Timeline
Team Leader
Mercedes Benz
03.2020 - Current
Cosmetologist - Cosmetology
J Jireh International School of Cosmetology
07.2019 - 05.2020
E’s Anointed Hands Spa and Salon
Owner Operator Independent
03.2018 - Current
Sales Associate
Kay Jewelry
09.2016 - 12.2017
2nd Key holder
Jos A Bank
09.2015 - 09.2016
Hairstylist
Audrey touch of Beauty
09.2008 - 12.2017
Some College (No Degree) - Business Administration
Lawson State Community College