Emy Moon

• Developed content for books, articles, blogs, press releases, and web copy, addressing diverse client objectives.
• Researched diverse topics, creating engaging content tailored to client needs.
• Edited and revised materials, improving clarity and coherence for target audiences.

• Provided exceptional service to guests at upper scale Spanish restaurant.
• Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
• Delivered exceptional customer service, fostering relationships with regulars and professionally resolving issues.
• Ensured guest satisfaction by verifying meal quality and suggesting additional items to boost restaurant sales.
• Made wine recommendations with knowledge and confidence of correct wine and food pairings.
• Coordinated special functions and events with management to enhance guest experiences.
• Assisted with training new employees on proper table setting, menu knowledge, and customer service techniques.
• Enforced health regulations concerning food handling, storage, sanitation practices.

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• Streamlined employee onboarding processes and orientation programs for new hires.
• Facilitated recruitment by posting job openings and screening candidates to identify top talent.
• Evaluated resumes and applications; conducted initial phone screenings to shortlist candidates.
• Guided managers on employee relations, performance management, and disciplinary actions.
• Provided expertise on HR-related matters, including FMLA eligibility and ADA accommodations.
• Coordinated company events to foster team building and boost employee engagement.
• Supported director of HR during departmental reorganization in a temporary capacity.

Administered and managed company leave programs for large corporations as 3rd party administrator, ensuring timely and accurate handling of leave inquiries.

• Managed leave requests and ensured compliance with company policies.
• Reviewed and processed medical documentation for leave eligibility verification.
• Assisted employees in understanding their leave options and entitlements.
• Educated staff on federal and state leave laws and regulations to enhance understanding and compliance.
• Maintained accurate records of employee leave balances and usage.
• Monitored expiration dates for medical certifications required by FMLA regulations.
• Developed strategic partnerships with employees on leave, management, and healthcare team to facilitate effective case management through strong communication.