Summary
Overview
Work History
Education
Skills
Software
Certification
Timeline
Generic

Emman Turner

Senior Product Manager
Austin,TX

Summary

Senior Product Manager with 8 years in driving product lifecycle including requirement definitions, research, metrics analysis, technical specifications, development, testing, KPIs, OKRs, and other launch efforts while actively collaborating with engineering teams, and business reps to define the product requirements, measurement methodologies, APIs, and UX for reporting dashboards.

Specializing in conducting market research and competitor analyses, determining product pricing, developing short and long-term strategies, identifying innovative opportunities to modernize product offerings and deliver a more unified customer experience while adhering to government regulations and policies.

Overview

7
7
years of professional experience
6
6
years of post-secondary education
6
6
Certifications
2
2
Languages

Work History

Senior Product Manager

Bank Of America
03.2022 - Current
  • Managed end-to-end client and employee experience with wholesale credit product(s) including: integration across multiple lines of businesses and coordination with multiple risk disciplines, development of short- and long-term strategies for assigned product(s), and designing and tailoring products to meet client needs.
  • Evaluated technology, conducted research, determined competitive landscape and business trends, and performed quantitative analysis to evaluate potential opportunities.
  • Defined MVP for B2B product and analytics to define success of product and created roadmap for feature set roll out and monitor progress to milestones.
  • Built capabilities to enable fast paced and iterative product development, gathering feedback and requirements for Bank of America internal content delivery APIs (e.g. Localization Frameworks, Content Frameworks)
  • Determined path to scale product and maintained operational success while ensuring post-launch support and validate success of commercialized product.
  • Run User Acceptance Testing and Sign-off on behalf of business, as needed then conducting demos to business users of capabilities completed.
  • Talked to company leaders and teams to identify and synthesize highest impact growth platform initiatives across company into cohesive vision and strategy while playing a key role in pricing strategy and packaging decisions by conducting pricing analysis, segmentation, and experimentation, while identifying optimal pricing strategies that maximize revenue while remaining competitive in the market.

Product Manager

Cigna
02.2019 - 03.2022
  • Developed and championed product vision, strategy, and roadmap for all CRM products and personalization models in support of Cigna goals and objectives by using customer and market research, customer and user feedback, customer usage, and competitive analysis to identify new product opportunities and enhancements; and presenting and clearly articulating product strategy to company leadership.
  • Supported development of products and solutions for Line of business, ensuring regionally appropriate, compliant and competitive new and existing products and propositions to optimize company individual plans portfolio.
  • Displayed strong project management skills, with ability to prioritize and meet deadlines and effectively communicated with stakeholders both in written form as well as live presentations.
  • Overseeing user interface design, usability testing, product launch, product marketing, and resolving product escalations then anticipating and evaluating risks and making trade-offs to deliver products that scale, quickly.
  • Defined and analyzed metrics and KPIs that matured internal Product Management function while spearheading change management activities to drive successful adoption of capabilities.
  • Maintaining a prioritizing feature and story backlog of market driven needs for scrum team and also leading scrum team in execution of strategic business needs of reporting product suite.

Product Owner/Business Analyst

Walmart
12.2016 - 02.2019
  • Owned, prioritized, communicated, and evangelized product roadmap across IT and business stakeholders while defining, communicating long-term vision and strategy for products within organization.
  • Worked closely with engineering team to write user stories, refine them, and ensure alignment with business objectives and technical feasibility.
  • Utilized tools such as Amplitude to monitor key performance metrics, conduct data analysis, and derive actionable insights to optimize product performance and user satisfaction.
  • Partnered with solution architects / technologists to understand and influence technical approach to meet desired business and customer experience, worked with teams across organization to provide insight into product design, feature backlog, and delivery roadmap.
  • Accessible for team to answer questions, and during Sprint planning sessions, and Daily Scrum Owns, continual acceptance criteria for business value story user stories, which is Demo-ed by team.
  • Provided visibility to program status (roadmap, issues, risks, metrics, etc.) during ongoing basis to leadership, all stakeholders and team members.
  • Creating Test Cases and Test Data for User Acceptance Testing (UAT), performing both back-end and front-end validations as part of testing process while ensuring compliance with all policies and standards are adhered too.

Education

Master of Science - Computer Science

Newcastle University
Newcastle Upon Tyne NE1 7RU, United Kingdom
09.2015 - 08.2017

Bachelor of Science - Management Information Systems

Covenant University
Lagos, Nigeria
09.2010 - 05.2014

Skills

Aws, Azure & Google Cloud

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Software

Azure Devops & Aha!

CRM Systems {HubSpot, NetSuite CRM, Salesforce & Zendesk}

Customer feedback tools {SurveyMonkey & UserVoice}

Google Analytics & Tools

Jira, Confluence & Git

Microsoft Office 365

Certification

Google Product Management Certificate

Timeline

Google Product Management Certificate

12-2023

Certified Product Marketing Manager (CPMM)

08-2022

Senior Product Manager

Bank Of America
03.2022 - Current

Product Owner/Product Manager (POPM) Certification

02-2021

Certified Scrum Product Owner (CSPO)

09-2019

Product Manager

Cigna
02.2019 - 03.2022

Project Management Professional (PMP)

05-2018

Certified Business Analysis Professional (CBAP)

01-2017

Product Owner/Business Analyst

Walmart
12.2016 - 02.2019

Master of Science - Computer Science

Newcastle University
09.2015 - 08.2017

Bachelor of Science - Management Information Systems

Covenant University
09.2010 - 05.2014

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Emman TurnerSenior Product Manager