Quote
Summary
Interests
Overview
Skills
Work History
Education
Certification
Work Preference
Work Availability
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Emmanuel Johnson

Emmanuel Johnson

Cybersecurity Professional
Staten Island,New York

Quote

Success is not final; failure is not fatal: It is the courage to continue that counts.
Winston S. Churchill

Summary

Dynamic individual with hands-on experience in Cybersecurity and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.

Interests

Learning new things

Spending time with family

Building and breaking things in my home lab

Animals

Nature

Overview

3
3
years of professional experience
1
1
Certification
2
2

Certificate

4
4
years of post-secondary education

Skills

  • Technical Troubleshooting
  • Active Directory Management
  • Desktop/Mobile Support
  • Software/Application Management
  • Network monitoring
  • Vulnerability Analysis
  • Reporting and documentation
  • Security Compliance
  • Team Collaboration
  • Cybersecurity frameworks
  • Continual Learning

Work History

Technical Support Specialist

Guilford Publications
07.2023 - Current
  • Delivered cybersecurity training sessions to elevate staff awareness and proactively reduce security risks.
  • Conducted email forensics to identify and mitigate security threats, protecting organizational data and maintaining infrastructure integrity.
  • Led email signature standardization for over 80 users, strengthening organizational branding and professional image.
  • Implemented migration to Microsoft Office 365 for over 80 users, boosting collaboration, efficiency, and resource utilization.
  • Coordinated onboarding and offboarding processes for employees, ensuring seamless transitions and full operational readiness.
  • Supported over 80 users and managed 80+ systems, ensuring minimal downtime and maintaining seamless, uninterrupted operations.

Service Desk Analyst

Flagstar Bank (formerly Signature Bank)
11.2022 - 05.2023
  • Administered identity and access management for end-users and computer groups, streamlining system accessibility and security.
  • Conducted proactive vulnerability prevention by analyzing and implementing critical software updates to enhance system security.
  • Delivered technical support for desktop computers, laptops, and mobile devices, efficiently resolving 20-30 tickets daily to ensure smooth operational workflows and minimize downtime.
  • Conducted follow-ups with clients post-resolution to ensure high levels of customer satisfaction and service effectiveness.
  • Communicated complex technical issues in clear, simplified terms to empower non-technical users with understanding and confidence in resolving issues.

IT Helpdesk Agent

Nagarro
08.2022 - 11.2022
  • Provided end-user support and managed 30-40 daily tickets, enhancing productivity
  • Researched solutions and collaborated with vendors to resolve issues efficiently
  • Collaborated with vendors to resolve advanced problems, minimizing downtime and ensuring service functionality.

Education

Google Cyber Security Professional Certificate - Cyber Security

Coursera
New York, NY
06.2024 - 07.2024

IT Support Certificate - Information Technology

PerScholas
New York, NY
05.2022 - 07.2022

No Degree - Liberal Arts

NY
Morrisville, NY
08.2012 - 05.2013

High School Diploma -

Ralph R McKee
New York
09.2009 - 06.2012

Certification

  • CompTIA A+, 2022
  • Google IT Support Professional, 2022
  • Google Cybersecurity Professional Certificate, 2024

Work Preference

Work Type

Full Time

Work Location

RemoteHybrid

Important To Me

Career advancementWork-life balanceCompany CultureFlexible work hoursPaid time offWork from home option401k matchStock Options / Equity / Profit SharingTeam Building / Company RetreatsPersonal development programsHealthcare benefits

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Emmanuel JohnsonCybersecurity Professional