Emmanuel Adames
Oakland Gardens,NY
Summary
Experienced associate dedicated to effective collaboration with clients. Quickly identifies client needs and provides recommendations on products and services to help achieve their goals. Focused and effective communicator committed to delivering exceptional customer care.
Overview
8
8
years of professional experience
Work History
Associate
UNIQLO
09.2023 - Current
- Analyzed customer data to identify trends and anticipate customer needs.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Managed efficient cash register operations.
- Developed strong rapport with customers and created positive impression of business.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Created inviting environment for customers by maintaining store organization and cleanliness.
INVENTORY QUALITY ASSURANCE CONTROL LEAD
QVC
02.2022 - 08.2023
- Designed and performed product audits to verify quality control parameters were maintained across multiple production runs.
- Performed quality control audits on pre-production supply chain, verifying continuity of raw materials.
- Established key performance metrics and detailed corrective scenarios for failures.
- Drove continuous improvement in manufacturing tasks by effectively communicating diagnostic findings to illicit production changes and encourage iteration.
- Adhered to federal guidelines for quality control inspection.
ASSOCIATE
MARSHALL'S
04.2017 - 11.2020
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Analyzed customer data to identify trends and anticipate customer needs.
- Performed cash, card, and check transactions to complete customer purchases.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Managed efficient cash register operations.
- Listened to customer needs and desires to identify and recommend optimal products.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Education
Associate of Science - Criminal Science
Queensborough Community College
Bayside, NY05.2020
Skills
- Data Entry
- New Hire Training
- Customer Service
- Relationship Building
- Production Support
- Flexible Schedule
- Attention to Detail
- Oral communication
- Time Management
- Product Merchandising
Accomplishments
- Customer Service Award - March 2024
Languages
Spanish
Professional Working
Timeline
Associate
UNIQLO
09.2023 - Current
INVENTORY QUALITY ASSURANCE CONTROL LEAD
QVC
02.2022 - 08.2023
ASSOCIATE
MARSHALL'S
04.2017 - 11.2020
Associate of Science - Criminal Science
Queensborough Community College
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