Summary
Overview
Work History
Education
Skills
Certification
Coursework
Accomplishments
References
Timeline
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EMMANUEL ADJEI

Greensboro,NC

Summary

Detail-oriented IT professional specializing in technical support and system administration. Expertise in troubleshooting hardware and software issues, managing IT assets, and providing exceptional customer service. Proficient in Linux systems, ticketing platforms, and network infrastructure support, consistently delivering efficient solutions and ensuring high user satisfaction.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Computer Technician

Lenovo
Whitsett, USA
11.2022 - Current
  • Diagnosed and repaired hardware issues, improved device performance and reliability, and optimized system repair processes, reducing the average turnaround time by 20%.
  • Performed imaging and configuration of laptops and desktops for deployment to internal teams and external clients.
  • Troubleshoot technical issues related to hardware and networking, ensuring timely resolution and minimal disruption.
  • Implemented and documented improved hardware tracking processes and technical workflows to streamline IT asset management.
  • Identified hardware issues caused by component failures using approved diagnostic tools.

Technical Support Officer

National Identification Authority
Accra, Ghana
09.2019 - 10.2022
  • Responded promptly to emergencies involving outages and data loss scenarios.
  • Configured routers, switches, and wireless access points for LAN and WAN connectivity.
  • Installed and configured hardware, software, networks, printers, and scanners for operational efficiency.
  • Assisted in deploying new applications and updating existing systems to enhance functionality.
  • Collaborated with technical staff to define goals for system improvements and upgrades.

ICT Classroom Teacher

Ghana National Service Scheme
Accra, Ghana
09.2017 - 08.2018
  • Integrated new technologies into existing curriculum plans to enhance instruction delivery methods.
  • Developed and implemented a range of technology-based learning activities to engage students in the classroom.
  • Designed online lessons that promote collaboration between students utilizing web 2.0 tools.
  • Demonstrated best practice techniques when teaching students about internet safety and cyber security measures.

IT Technical Support Intern

Ghana Health Service
Accra, Ghana
08.2016 - 12.2016
  • Collaborated with other departments within the organization to resolve complex technical issues.
  • Created user accounts in Active Directory as needed by team members or clients.
  • Assisted in setting up new computers, printers, and other IT-related equipment.
  • Conducted regular maintenance tasks such as virus scans and disk defragmentation for client machines.

Education

M.S. - Information Technology

North Carolina A&T State University
Greensboro, NC
05.2025

B.S. - Information Technology

University of Cape Coast
Ghana
05.2017

Skills

  • Microsoft Office proficiency
  • Technical support and troubleshooting
  • Data recovery and analysis
  • Wireless networking and hardware repair
  • Software installation and integration
  • Leadership and teamwork
  • Cross-group collaboration
  • Operating systems expertise: Windows, Mac, ChromeOS, Linux
  • Critical thinking and analytic reasoning

Certification

  • Cybersecurity – North Carolina A&T State University
  • Lean "Six" Sigma Green Belt – Quality America, Inc.
  • IT Support Professional Certifications – Coursera (Google & IBM)
  • AI Python for Beginners – DeepLearning.AI

Coursework

  • Network Administrator
  • Hardware and Software Configuration
  • System Administration
  • Programming
  • Java, HTML, CSS, JavaScript
  • Database Management
  • Multimedia
  • SQL

Accomplishments

  • Employee of the Month – Lenovo | November 2024
    Recognized for exceptional performance, teamwork, and contributions to operational success.
  • Perfect Attendance Award – Lenovo | April 2025
    Honored for consistent reliability, punctuality, and commitment to excellence.

References

References available upon request.

Timeline

Computer Technician

Lenovo
11.2022 - Current

Technical Support Officer

National Identification Authority
09.2019 - 10.2022

ICT Classroom Teacher

Ghana National Service Scheme
09.2017 - 08.2018

IT Technical Support Intern

Ghana Health Service
08.2016 - 12.2016

M.S. - Information Technology

North Carolina A&T State University

B.S. - Information Technology

University of Cape Coast

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