EMMANUEL AFRIFA
IT PROFESSIONAL
Frederick,MD
Summary
Diligent Systems Administrator with proven track record in managing IT infrastructure and leading cross-functional teams. Successfully implemented technology solutions that improved operational efficiency. Demonstrated expertise in project management and strategic planning.
Experienced with IT infrastructure management and team leadership. Utilizes strategic planning to optimize technology solutions. Track record of driving efficiency and innovation in IT operations.
Overview
12
12
years of professional experience
1
1
Certificate
Work History
IT MANAGER
ST. JOHN JOSEPH HOSPITAL
04.2023 - 02.2025
- Improve network efficiency by implementing new server configurations and optimizing system operations
- Enhance IT infrastructure security with regular vulnerability assessments and proactive patch management
- Management of facility website and social presence by way of content creation and updates
- Reduce downtime by promptly addressing hardware and software issues, ensuring minimal impact on business operations
- Streamline processes through the automation of routine tasks, increasing team productivity and reducing manual effort
- Oversee technology budget planning and allocation to optimize resource utilization while meeting organizational objectives
- Ensure compliance with industry regulations by implementing comprehensive IT policies and procedures covering data privacy, security, and access controls
- Optimize helpdesk performance through process improvements, enabling faster response times and increased user satisfaction levels
- Spearhead disaster recovery efforts during critical incidents, restoring systems functionality quickly to minimize downtime and maintain business continuity
- Conduct regular performance evaluations to identify areas for improvement and develop targeted action plans for continuous enhancement of IT services
- Manage network and system performance, conducting troubleshooting, security patching, and maintenance
- Coordinate IT operations activities to deliver smooth flow of daily business needs
- Collaborate with other departments to help meet IT needs and properly integrate and secure systems
- Guide organizational technology strategy and roadmaps
- Oversee IT department operations and training
- Create and terminate user accounts from start to finish in business applications
- Demonstrate familiarity with the latest hardware, software and networking technology
- Develop and implement measures and procedures to protect IT systems from cyber threats and data breaches
- Play key role in on-going network design, revaluation and optimization to keep pace with company growth
SECURITY SYSTEMS TECHNICIAN
EMANS VISION SYSTEMS
01.2021 - 02.2025
- Maintained detailed records of completed work orders, allowing for efficient tracking of service history and warranty information.
- Installed cabling, wireless routers, and telephone systems for data communications networks.
- Performed network diagnostics to determine performance levels of new installations and detect faults in existing infrastructure.
- Configured rack server network hardware considering rail depth, hardware mounting and cable routing.
- Assisted in the development of customized security solutions, tailoring components based on individual client specifications.
- Collaborated effectively with team members to complete large-scale installation projects within tight deadlines.
- Delivered comprehensive training sessions to clients on the proper usage of their new security systems, ensuring optimal functionality and user confidence.
- Reduced false alarms by calibrating motion detectors and adjusting system settings as needed.
- Enhanced security system performance by conducting regular maintenance and troubleshooting tasks.
- Demonstrated strong attention to detail through accurate documentation of system schematics and wiring diagrams during installation processes.
- Managed inventory effectively, ensuring all necessary tools and materials were readily available for technicians.
- Saved client resources, recommending energy-efficient equipment upgrades where appropriate.
- Reduced downtime by identifying potential issues through proactive monitoring of CCTV and network systems.
- Provided ongoing training to junior staff members to foster a knowledgeable workforce capable of handling diverse challenges.
- Boosted overall security coverage by designing comprehensive surveillance layouts for new installations.
- Maximized system reliability, conducting thorough testing of newly installed equipment.
- Ensured data integrity with routine backups and disaster recovery plans implementation.
- Minimized disruptions in daily operations while executing network infrastructure upgrades or expansions.
- Enhanced security by installing and maintaining CCTV systems in various locations.
IT OFFICER
ST. JOHN OF GOD HOSPITAL
08.2013 - 03.2023
- Improved system efficiency by implementing new software and hardware solutions
- Managed network security protocols to ensure sensitive data protection and prevent cyber-attacks
- Upgraded outdated systems with modern technology, enhancing overall performance and reliability
- Implemented disaster recovery plans to minimize downtime during critical situations
- Collaborated with cross-functional teams on various projects, ensuring seamless integration of IT solutions
- Conducted regular system audits for compliance with industry standards and regulations
- Assessed user needs and provide tailored training sessions for improved technological competency across departments
- Managed vendor relationships, negotiating contracts to secure cost-effective solutions for the company's IT needs
- Implemented robust data backup strategies, safeguarding crucial information from loss or corruption
- Diagnosed complex technical issues quickly, providing timely resolutions that minimized downtime
- Evaluated emerging technologies and recommended strategic investments that aligned with organizational goals
- Maintained 24/7 availability for critical system support issues ensuring minimal disruption to day-to-day operations
- Provided exceptional IT support for staff members, resulting in increased productivity.
- Maintained 24/7 availability for critical system support issues ensuring minimal disruption to day-to-day operations.
- Streamlined helpdesk operations through the development of efficient ticketing systems and workflows.
- Managed custom applications to automate routine tasks, saving time and increasing productivity levels within the organization.
E-HEALTH TECHNICAL ASSISTANT
NATIONAL YOUTH EMPLOYMENT AGENCY
07.2016 - 01.2018
- Providing IT support for Community Health Workers, Data entry into DHIMS, Management and servicing of mobile handheld devices
Education
CERTIFICATE - CCNA
UNIVERSITY OF GHANA
ACCRA, GHANA03.2024
Bachelor of Science - INFORMATION TECHNOLOGY
KWAME NKRUMAH UNIVERSITY OF SCIENCE AND TECHNOLOGY
KUMASI, GHANA10.2023
CERTIFICATE - DIGITAL MARKETING
UNIVERSITY OF GHANA
ACCRA, GHANA07.2023
CERTIFICATE - DATA SCIENCE ADMINISTRATION
UNIVERSITY OF GHANA
ACCRA, GHANA01.2023
HONORS DIPLOMA - COMPUTER NETWORK ENGINEERING
NATIONAL INSTITUTE OF INFORMATION TECHNOLOGY (NIIT)
ACCRA, GHANA02.2015
DIPLOMA - COMPUTER AND NETWORKING
SOUL FOOD COMPUTERS
ACCRA, GHANA05.2011
Skills
- IT Risk Mitigation Planning
- Digital Marketing & Content Creation
- Data & Information Management
- ITIL standards
- Networking Protocol Expertise
- Network Security
- VLAN Aggregation
- Network Configuration
- Bandwidth Evaluations
- Wireless Network Troubleshooting
- Switches and Router management
- Access Control Systems
- Video Analytics
- CCTV Installation & Maintenance
- Power over Ethernet
- Hardware Diagnostics
- Team Collaboration
- Documentation Management
- Technical Troubleshooting
- IT Resource Use
- Operating System Management
- Data Analysis
- Business Analysis
- Network Administration
- IT Budgeting
- Information & Systems Security
- IT Service Management
- IT Procurement
- IT Asset Management
- Database Management
- Project Management
- User Support & Training
- IT Infrastructure Planning
- Remote Work Support
- Strong Troubleshooting Skills
- LAN Switching Technologies
Certification
- BSC INFORMATION TECHNOLOGY
- DIPLOMA NETWORK ENGINEERING
- DIPLOMA HARDWARE & NETWORKING
- CERTIFICATE. CCNA
- CERTIFICATE. DATA SCIENCE ADMINISTRATION
- CERTIFICATE DIGITAL MARKETING
- CERTIFICATE OF ACHIEVEMENT, HEAD OF IT, ST. JOHN OF GOD HOSPITAL
- CERTIFICATE, MOBILE HEALTH TECHNOLOGY
- AWARENESS OF QUALITY STANDARDS AT THE WORKPLACE
Languages
English
Full Professional
Timeline
IT MANAGER
ST. JOHN JOSEPH HOSPITAL
04.2023 - 02.2025
SECURITY SYSTEMS TECHNICIAN
EMANS VISION SYSTEMS
01.2021 - 02.2025
E-HEALTH TECHNICAL ASSISTANT
NATIONAL YOUTH EMPLOYMENT AGENCY
07.2016 - 01.2018
IT OFFICER
ST. JOHN OF GOD HOSPITAL
08.2013 - 03.2023
CERTIFICATE - CCNA
UNIVERSITY OF GHANA
Bachelor of Science - INFORMATION TECHNOLOGY
KWAME NKRUMAH UNIVERSITY OF SCIENCE AND TECHNOLOGY
CERTIFICATE - DIGITAL MARKETING
UNIVERSITY OF GHANA
CERTIFICATE - DATA SCIENCE ADMINISTRATION
UNIVERSITY OF GHANA
HONORS DIPLOMA - COMPUTER NETWORK ENGINEERING
NATIONAL INSTITUTE OF INFORMATION TECHNOLOGY (NIIT)
DIPLOMA - COMPUTER AND NETWORKING
SOUL FOOD COMPUTERS
Major Accomplishments
- Comprehensive computer network installation at Greenshield Hospital, Sefwi Bekwai
- Planning & Implementation of Lightwave Health Information System at St. Joseph Hospital, Koforidua.
- Computer Network Architecture design and Installation at Greenshield Hospital, Sefwi Dwenase
- Implementation of Electronic health Management System at St. John of God Hospital Sefwi Asafo
- Implementation Electronic health Management at St. John of God Clinic, Sefwi Oseikojokrom
- Implementation of Electronic health Management at Angela Memorial Clinic, Sefwi Yawmatwa
- Computer Network Architecture Design and Installation at St. John of God Hospital, Sefwi Asafo
- Key member in the implementation of E-Health policy at St. John of God Hospital, Sefwi Asafo & Oseikojokrom
- Installation of Closed-Circuit Television System (CCTV) at St. John of God Hospital, Sefwi Asafo
- Installation of Biometric attendance System at St John of God Hospital Sefwi Asafo & Sefwi Oseikojokrom
- Installation of Closed-Circuit Television system at Cassona Global Imaging System, Koforidua
- Installation of Closed-Circuit Television system at Cassona Global Imaging System, Kumasi
- Installation of Closed-Circuit Television system at Cassona Global Imaging System, Sunyani
- Planning & Implementation of a four area biometric attendance and access point systems at St. Joseph Hospital, Koforidua
Personal Information
Date of Birth: 04/07/88
Hobbies and Interests
Watching and Playing Soccer
Personal Information
Date of Birth: 04/07/88
Other Skills And Abilities
- Leadership Skills
- Communication Skills
- Teamwork
- Problem Solving
- Analytical and Critical thinking
- Project Management
Major Accomplishments
- Comprehensive computer network installation at Greenshield Hospital, Sefwi Bekwai
- Planning & Implementation of Lightwave Health Information System at St. Joseph Hospital, Koforidua.
- Computer Network Architecture design and Installation at Greenshield Hospital, Sefwi Dwenase
- Implementation of Electronic health Management System at St. John of God Hospital Sefwi Asafo
- Implementation Electronic health Management at St. John of God Clinic, Sefwi Oseikojokrom
- Implementation of Electronic health Management at Angela Memorial Clinic, Sefwi Yawmatwa
- Computer Network Architecture Design and Installation at St. John of God Hospital, Sefwi Asafo
- Key member in the implementation of E-Health policy at St. John of God Hospital, Sefwi Asafo & Oseikojokrom
- Installation of Closed-Circuit Television System (CCTV) at St. John of God Hospital, Sefwi Asafo
- Installation of Biometric attendance System at St John of God Hospital Sefwi Asafo & Sefwi Oseikojokrom
- Installation of Closed-Circuit Television system at Cassona Global Imaging System, Koforidua
- Installation of Closed-Circuit Television system at Cassona Global Imaging System, Kumasi
- Installation of Closed-Circuit Television system at Cassona Global Imaging System, Sunyani
- Planning & Implementation of a four area biometric attendance and access point systems at St. Joseph Hospital, Koforidua
Hobbies and Interests
Watching and Playing Soccer
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