EMMANUEL AFRIFA
Frederick,MD
Summary
Highly skilled IT professional with over twelve (12) years extensive experience in managing, maintaining, and
supporting enterprise-level systems and desktop environments. Proficient in installing, configuring, and troubleshooting hardware, software, and network systems for optimal performance and user satisfaction. Skilled in providing timely technical support, cyber security best practices, resolving complex issues, and enhancing system reliability and security. Knowledgeable in operating systems, virtualization technologies security systems, digital marketing tools and IT infrastructure management tools; committed to staying current with emerging technologies for efficiency and organizational objectives
Overview
12
12
years of professional experience
6
6
Certificate
Work History
IT MANAGER | SYSTEMS ADMINISTRATION
ST. JOSEPH HOSPITAL
04.2023 - 04.2025
- Developed custom IT solutions to address specific business needs, driving operational improvements and cost savings.
- Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
- Reduced downtime by promptly addressing hardware and software issues, ensuring minimal impact on business operations.
- Optimized helpdesk performance through process improvements, enabling faster response times and increased user satisfaction levels.
- Managed vendor relationships for hardware, software, and services procurement, ensuring quality products at competitive prices.
- Established a robust IT service management framework based on industry standards such as ITIL, driving quality improvements and operational excellence.
- Developed and implemented measures and procedures to protect IT systems from cyber threats and data breaches.
- Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
- Led a skilled IT team in providing exceptional technical support, fostering a collaborative environment that promoted professional growth.
- Championed employee training initiatives focused on enhancing technical skills and promoting best practices across the organization.
- Spearheaded disaster recovery efforts during critical incidents, restoring systems functionality quickly to minimize downtime and maintain business continuity.
- Enhanced IT infrastructure security with regular vulnerability assessments and proactive patch management.
- Improved network efficiency by implementing new server configurations and optimizing system operations.
- Conducted regular performance evaluations to identify areas for improvement and develop targeted action plans for continuous enhancement of IT services.
- Spearheaded disaster recovery initiatives, ensuring a prompt response to restore normal operations in the event of an emergency.
- Evaluated emerging technologies for potential integration into existing systems architecture that could offer additional benefits or improvements.
- Established standardized operating procedures for IT Systems Administration tasks, promoting consistency across the organization in all relevant activities performed throughout daily workloads.
- Delivered Tier 2 and Tier 3 support for problem identification, diagnosis and issue resolution.
SECURITY SYSTEMS TECHNICIAN
CRUNCHLINE TECHNOLOGIES
01.2021 - 02.2025
- Installed cabling, wireless routers, and telephone systems for data communications networks.
- Performed network diagnostics to determine performance levels of new installations and detect faults in existing infrastructure.
- Configured rack server network hardware considering rail depth, hardware mounting and cable routing.
- Assisted in the development of customized security solutions, tailoring components based on individual client specifications.
- Demonstrated strong attention to detail through accurate documentation of system schematics and wiring diagrams during installation processes.
- Managed inventory effectively, ensuring all necessary tools and materials were readily available for technicians.
- Saved client resources, recommending energy-efficient equipment upgrades where appropriate.
- Reduced downtime by identifying potential issues through proactive monitoring of CCTV and network systems.
- Provided ongoing training to junior staff members to foster a knowledgeable workforce capable of handling diverse challenges.
- Boosted overall security coverage by designing comprehensive surveillance layouts for new installations.
- Maximized system reliability, conducting thorough testing of newly installed equipment.
- Ensured data integrity with routine backups and disaster recovery plans implementation.
- Minimized disruptions in daily operations while executing network infrastructure upgrades or expansions.
- Enhanced security by installing and maintaining CCTV systems in various locations.
- Established rapport with clients by maintaining open lines of communication and addressing concerns in a timely manner, fostering long-term relationships.
IT OFFICER /SYSTEMS SUPPORT TECHNICIAN
ST. JOHN OF GOD HOSPITAL
08.2013 - 03.2023
- Improved system efficiency by implementing new software and hardware solutions
- Managed network security protocols to ensure sensitive data protection and prevent cyber-attacks
- Upgraded outdated systems with modern technology, enhancing overall performance and reliability
- Implemented disaster recovery plans to minimize downtime during critical situations
- Collaborated with cross-functional teams on various projects, ensuring seamless integration of IT solutions
- Conducted regular system audits for compliance with industry standards and regulations
- Assessed user needs and provide tailored training sessions for improved technological competency across departments
- Managed vendor relationships, negotiating contracts to secure cost-effective solutions for the company's IT needs
- Implemented robust data backup strategies, safeguarding crucial information from loss or corruption
- Diagnosed complex technical issues quickly, providing timely resolutions that minimized downtime
- Evaluated emerging technologies and recommended strategic investments that aligned with organizational goals
- Maintained 24/7 availability for critical system support issues ensuring minimal disruption to day-to-day operations
- Provided exceptional IT support for staff members, resulting in increased productivity.
- Maintained 24/7 availability for critical system support issues ensuring minimal disruption to day-to-day operations.
- Streamlined helpdesk operations through the development of efficient ticketing systems and workflows.
- Managed custom applications to automate routine tasks, saving time and increasing productivity levels within the organization.
E-HEALTH TECHNICAL ASSISTANT
NATIONAL YOUTH EMPLOYMENT AGENCY
07.2016 - 01.2018
- Providing IT support for Community Health Workers, Data entry into DHIMS, Management and servicing of mobile handheld devices
- Gathered, organized and distributed technical documentation.
- Lead training sessions for team members on various topics related to technology use within the workplace environment, fostering an atmosphere of continued learning amongst staff.
- Logged inventory of functioning systems to maintain user accessibility.
- Installed technical hardware and software in deskside support environment.
Education
CERTIFICATE - CCNA
UNIVERSITY OF GHANA
ACCRA, GHANA03.2024
Bachelor of Science - INFORMATION TECHNOLOGY
KWAME NKRUMAH UNIVERSITY OF SCIENCE AND TECHNOLOGY
KUMASI, GHANA10.2023
CERTIFICATE - DIGITAL MARKETING
UNIVERSITY OF GHANA
ACCRA, GHANA07.2023
CERTIFICATE - DATA SCIENCE ADMINISTRATION
UNIVERSITY OF GHANA
ACCRA, GHANA01.2023
HONORS DIPLOMA - COMPUTER NETWORK ENGINEERING
NATIONAL INSTITUTE OF INFORMATION TECHNOLOGY (NIIT)
ACCRA, GHANA02.2015
DIPLOMA - COMPUTER AND NETWORKING
SOUL FOOD COMPUTERS
ACCRA, GHANA05.2011
Skills
- Desktop and Network Management: Monitor and manage Desktop and network infrastructure, including routers,PC's, Printers, switches, and firewalls, to ensure connectivity and security
- Troubleshooting: Diagnose and resolve hardware, software, and network issues to minimize downtime and maintain system functionality
- Security Implementation: Apply security patches, manage firewalls, and enforce access controls to protect systems from threats
- Setup of Security Access control systems and Low voltage wiring: CCTV, Biometric systems
- Collaboration: Work with IT teams, vendors, and stakeholders to support business applications and infrastructure needs
- Develop Digital Strategies: Create and implement comprehensive digital marketing plans across channels like social media, email, SEO, PPC, and content marketing to meet business goals
- Manage Campaigns: Plan, execute, and optimize paid and organic marketing campaigns, including Google Ads, social media ads, and email campaigns
- Analyze Performance: Use tools like Google Analytics or HubSpot to monitor and analyze campaign metrics, measure ROI, and adjust strategies
Certification
- BSC INFORMATION TECHNOLOGY (WES EVALUATED)
- DIPLOMA NETWORK ENGINEERING
- DIPLOMA HARDWARE & NETWORKING
- CERTIFICATE. CCNA
- CERTIFICATE. DATA SCIENCE ADMINISTRATION
- CERTIFICATE DIGITAL MARKETING
- CERTIFICATE OF ACHIEVEMENT, HEAD OF IT, ST. JOHN OF GOD HOSPITAL
- CERTIFICATE, MOBILE HEALTH TECHNOLOGY
- AWARENESS OF QUALITY STANDARDS AT THE WORKPLACE
Languages
English
Native or Bilingual
Timeline
IT MANAGER | SYSTEMS ADMINISTRATION
ST. JOSEPH HOSPITAL
04.2023 - 04.2025
SECURITY SYSTEMS TECHNICIAN
CRUNCHLINE TECHNOLOGIES
01.2021 - 02.2025
E-HEALTH TECHNICAL ASSISTANT
NATIONAL YOUTH EMPLOYMENT AGENCY
07.2016 - 01.2018
IT OFFICER /SYSTEMS SUPPORT TECHNICIAN
ST. JOHN OF GOD HOSPITAL
08.2013 - 03.2023
CERTIFICATE - CCNA
UNIVERSITY OF GHANA
Bachelor of Science - INFORMATION TECHNOLOGY
KWAME NKRUMAH UNIVERSITY OF SCIENCE AND TECHNOLOGY
CERTIFICATE - DIGITAL MARKETING
UNIVERSITY OF GHANA
CERTIFICATE - DATA SCIENCE ADMINISTRATION
UNIVERSITY OF GHANA
HONORS DIPLOMA - COMPUTER NETWORK ENGINEERING
NATIONAL INSTITUTE OF INFORMATION TECHNOLOGY (NIIT)
DIPLOMA - COMPUTER AND NETWORKING
SOUL FOOD COMPUTERS
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Personal Information
Date of Birth: 04/07/88
Hobbies and Interests
Watching and Playing Soccer
Personal Information
Date of Birth: 04/07/88
Other Skills And Abilities
- Leadership Skills
- Communication Skills
- Teamwork
- Problem Solving
- Analytical and Critical thinking
- Project Management
Major Accomplishments
- Comprehensive computer network installation at Greenshield Hospital, Sefwi Bekwai
- Planning & Implementation of Lightwave Health Information System at St. Joseph Hospital, Koforidua.
- Computer Network Architecture design and Installation at Greenshield Hospital, Sefwi Dwenase
- Implementation of Electronic health Management System at St. John of God Hospital Sefwi Asafo
- Implementation Electronic health Management at St. John of God Clinic, Sefwi Oseikojokrom
- Implementation of Electronic health Management at Angela Memorial Clinic, Sefwi Yawmatwa
- Computer Network Architecture Design and Installation at St. John of God Hospital, Sefwi Asafo
- Key member in the implementation of E-Health policy at St. John of God Hospital, Sefwi Asafo & Oseikojokrom
- Installation of Closed-Circuit Television System (CCTV) at St. John of God Hospital, Sefwi Asafo
- Installation of Biometric attendance System at St John of God Hospital Sefwi Asafo & Sefwi Oseikojokrom
- Installation of Closed-Circuit Television system at Cassona Global Imaging System, Koforidua
- Installation of Closed-Circuit Television system at Cassona Global Imaging System, Kumasi
- Installation of Closed-Circuit Television system at Cassona Global Imaging System, Sunyani
- Planning & Implementation of a four area biometric attendance and access point systems at St. Joseph Hospital, Koforidua
Hobbies and Interests
Watching and Playing Soccer
Other Skills And Abilities
- Leadership Skills
- Communication Skills
- Teamwork
- Problem Solving
- Analytical and Critical thinking
- Project Management
Major Accomplishments
- Email Marketing Success for Crunchline Technologies: Increased email open rates from 15% to 35% by refining segmentation and crafting compelling subject lines for a 60,000-subscriber list.
- Successful Campaign ROI for Crunchline Technologies: Achieved a 170% ROI on a Google Ads campaign by optimizing ad copy, keywords, and landing pages for a $11,000 monthly budget.
- Planning & Implementation of Lightwave Health Information System at St. Joseph Hospital, Koforidua.
- Oversaw Implementation of Electronic health Management System at St. John of God Hospital Sefwi Asafo
- Oversaw the Implementation Electronic health Management at St. John of God Clinic, Sefwi Oseikojokrom
- Oversaw the Implementation of Electronic health Management at Angela Memorial Clinic, Sefwi Yawmatwa
- Computer Network Architecture Design and Installation at St. John of God Hospital, Sefwi Asafo
- Installation of Closed-Circuit Television System (CCTV) at St. John of God Hospital, Sefwi Asafo
- Installation of Biometric attendance System at St John of God Hospital Sefwi Asafo & Sefwi Oseikojokrom
- Installation of Closed-Circuit Television system at Cassona Global Imaging System, Koforidua
- Installation of Closed-Circuit Television system at Cassona Global Imaging System, Kumasi
- Installation of Closed-Circuit Television system at Cassona Global Imaging System, Sunyani
- Planning & Implementation of a four area biometric attendance and access point systems at St. Joseph Hospital, Koforidua
Hobbies and Interests
Watching and Playing Soccer
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