Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
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Emmanuel Ajiboye

Somerset

Summary

Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.

Overview

8
8
years of professional experience
1
1
Certification

Work History

IT Service & Support Specialist Lead

Nokia Bell Labs
01.2021 - Current
  • Responsible for advanced enterprise wireless LAN administration and design, mesh networks, and point-to-point and point-to-multipoint topologies
  • Engineered seamless software and workstation image management processes, leveraging image deployment software for 300+ workstations; achieved a 50% reduction in system downtime during deployment
  • Managed a process re-engineering project to improve and consolidate end-to-end service processes; restructured communication flow among 10 departments and cut down paperwork by 75%.

IT Service Desk Specialist

Seton Hall University
01.2020 - 12.2020
  • Assist in maintaining software and workstation image management, including the use of image deployment software to perform imaging tasks for workstations
  • Assist with management of IT resources including workstations, laptops, projectors and their inventory
  • Mitigated security threats by updating network firewall, leading to a 60% decrease in attempted breaches.

IT Infrastructure Specialist

Fiskars
05.2019 - 02.2020
  • Manage Fiskars IT infrastructure including network, servers, SAN, Backup System, VM, IP phone system, video conference and other IT infrastructure devices/systems
  • Implemented Veeam Backup & Replication software and achieved 93% uptime for email, file servers, databases and 10+ other critical systems
  • Achieved a 70% increase in department productivity after implementing a company-wide program to automate specific company procedures.

Data Analyst

Drew Marine
01.2018 - 05.2018
  • Perform data analysis, reporting, and requires exceptional attention to detail, accuracy and consistency of data stored in databases through analysis, data entry, writing, clear documentation and problem resolution
  • Foster relationships between Data Management and other teams within the business including Sales Executives, Sales Administrators, Customer Services and their Supervisors, Marketing and Supply Chain
  • Led the implementation of a new data analysis system, resulting in a 15% reduction in errors and a 10% increase in data accuracy.

Tier 2 NOC ENGINEER

Verizon Wireless
04.2016 - 01.2018
  • Provide remote technical assistance to field teams and ensure that field works are implemented without impacting the network health
  • Provided technical support and guidance to end-users, resulting in a 20% reduction in support tickets and an increase in overall user satisfaction.

Education

B.S - Business & Information Systems

New Jersey Institute of Technology (NJIT)
Newark, NJ
05.2016

Skills

  • RDBMS
  • Knowledgeable in cloud computing technologies, such as AWS and Azure
  • ITIL incident management service processes; HEAT, Remedy, ServiceNow (SNOW)
  • LAN & VPN/Remote Connectivity, TCP/IP
  • MS Office 365, MS Project, MS Visio, MS Dreamweaver
  • Hardware
  • PCs, Laptops, Telephony Systems, Printers, Routers, Modems
  • TCP/IP
  • Data recovery
  • Technical issues analysis

Certification

Microsoft Certified: Azure Fundamentals

Timeline

IT Service & Support Specialist Lead

Nokia Bell Labs
01.2021 - Current

IT Service Desk Specialist

Seton Hall University
01.2020 - 12.2020

IT Infrastructure Specialist

Fiskars
05.2019 - 02.2020

Data Analyst

Drew Marine
01.2018 - 05.2018

Tier 2 NOC ENGINEER

Verizon Wireless
04.2016 - 01.2018

B.S - Business & Information Systems

New Jersey Institute of Technology (NJIT)

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Emmanuel Ajiboye