Emmanuel Akinwale
New Jersey
Summary
Technology-inclined professional, possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
5
5
years of professional experience
Work History
Technical Support Representative
ITEX Integrated Services Ltd
12.2020 - Current
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
- Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Implemented feedback from customers to improve overall quality of support services provided by the team.
- Installed and configured operating systems and applications on payment terminals.
IT Technician
Hiptotech Solutions
01.2020 - 12.2020
- Improved network efficiency by optimizing configurations and implementing necessary updates.
- Reduced system downtime by proactively monitoring and addressing potential issues in a timely manner.
- Enhanced user experience with thorough troubleshooting and resolution of hardware and software problems.
- Streamlined IT support processes, resulting in increased productivity within the department.
- Implemented data backup strategies to ensure business continuity during unforeseen events or disasters.
- Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
- Maintained office PCs, networks and mobile devices.
- Monitored systems in operation and quickly troubleshot errors.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Configured hardware, devices, and software to set up work stations for employees and customers.
3PL Assisting Logistics Manager
NBC, Coca-Cola
11.2018 - 12.2020
- Ensured regulatory compliance in all aspects of logistics operations, including transportation safety standards.
- Conducted regular audits of logistics practices to identify areas for improvement and implement corrective actions accordingly.
- Meticulously tracked shipments from origin to destination, proactively addressing any delays or issues that arose during transit.
- Managed logistics budgets and forecasting to achieve cost-effective operations.
- Directed shipping and receiving of wide range of products daily.
- Selected, trained and developed logistics personnel to achieve high-performing teams.
- Coordinated driver dispatch to accomplish daily delivery requirements.
Education
Bachelor of Engineering - Agricultural Engineering
Federal University of Technology Akure
11.2017
Skills
- Technical Support
- Hardware Diagnostics
- Microsoft Office Specialist (MOS) Expert
- Product Troubleshooting
- Complaint Resolution
- Ticket Support System Management
- Active Listening
- Interpersonal Skills
- Remote Support
- Analytical Skills
- Problem Solving
Timeline
Technical Support Representative
ITEX Integrated Services Ltd
12.2020 - Current
IT Technician
Hiptotech Solutions
01.2020 - 12.2020
3PL Assisting Logistics Manager
NBC, Coca-Cola
11.2018 - 12.2020
Bachelor of Engineering - Agricultural Engineering
Federal University of Technology Akure
Similar Profiles
EMMANUEL AKINWALEEMMANUEL AKINWALE
Technical Support Staff at ITEX Integrated ServicesTechnical Support Staff at ITEX Integrated Services
Faith Daniel-Ogunbanwo MBA,DCP,BAFaith Daniel-Ogunbanwo MBA,DCP,BA
Head of Risk & Compliance at ITEX Integrated Services LTDHead of Risk & Compliance at ITEX Integrated Services LTD
Elijah BalogunElijah Balogun
Software Developer at Itex Integrated ServicesSoftware Developer at Itex Integrated Services